Expired adobe pass token

[ajqueen2]

I am trying to watch a tv show online, and when i go to view the episode i get an error message that says "expired adobe pass token" how do i fix this so that i can watch the show?

[jeromiec83223024 · Accepted solution]

Logging out and back into the service would probably do it.

If not, go to Control Panel > Flash Player > Advanced > Deauthorize This Computer.  Then log out and back in of the service.  That should get it going again.  If not, it's possible that something is wrong with the service itself, although I'd expect that to get resolved within a few hours.

[sundazee]

Thanks! Your advice helped.  Logging out and back in resolved this error message for me.

[rainab1001]

I do not want to lose the other information I have stored. I get a message under control panel when I attempt to deauthorize that says I will lose things stored. The site says if you link your service provider you should have unlimited access. I keep getting the message however. Any other options?

[jeromiec83223024]

The video service is just going to reissue you a new authorization token the next time you attempt to watch a video.  It's information, but it's already invalid, since we know it isn't working, and it's going to be automatically replaced by any content provider serving up protected video.  It might take an extra second while that new token gets issued, but you shouldn't really notice it.s

[KimBa68]

I have read all of your actions to take to correct the expired token issue and none of them are working for me. My issue is on NBC.com. I am currently watching a series, paused an episode and now I can't access it without this message coming up. And every time I go into my control panel to deactivate, it tells me to close all browsers. I do or already have but nothing is different. Do you have any more advice to give to help me with this? Thanks in advance!!

[jeromiec83223024]

Are you using Chrome?  If so, the control panel isn't going to help you.  Chrome ships with it's own built-in Flash Player, and it doesn't talk to anything else on the system.

If you are, you can go here and try the Reset Licenses button:

Adobe - Flash Player : Settings Manager - Protected Media Settings panel

If that doesn't work, are you sure that the video is actually Flash?  If you right-click on it, does it say About Flash Player?

if it doesn't, it's probably DRM-protected HTML video, in which case, the browser would manage those tokens.  There will be a place to clear them in the browser's settings (usually in the neighborhood of privacy or content).

[KimBa68]

Ok....I'm trying to get myself through this with the information  you have given me. I'll let you know how it goes.

[jeromiec83223024]

Good luck!

If you're still stuck, some details on the operating system and browser you're using would be super helpful in giving you more tailored advice:   https://forums.adobe.com/thread/1195540

[KimBa68]

Sorry...I am using Google Chrome. But I have also tried using Internet Explorer 11 and I get the same message. Right now I am clearing my cache and browser data. Not sure if that is what you meant in your earlier comment.

[varsik]

just curious if you were ever able to get this resolved...  I am having the same issue....

thanks for any feedback...

[jennief34197945]

I am a new user and I'm currently having this issue as well.  I log out and back in but keeps coming up.

[jeromiec83223024]

Did you try the guidance in the second sentence about deauthorizing the computer?

[kaileh21146519]

What do you mean by log out and back in?

[jeromiec83223024]

They're talking about logging out from the video content provider's website (Hulu, Comcast, etc.).  If you're not using a commercial video service that would use rights-managed content (DRM), this probably isn't the problem that you're running into.  In that case, I'd encourage you to start a new thread that describes your problem in detail, so that we can give you more personalized advice.

See the following on how to get the best answer:

https://forums.adobe.com/thread/1195540