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How long before first image is reviewed?

Community Beginner ,
Jul 18, 2017 Jul 18, 2017

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I am a brand new Adobe Stock contributor.  I uploaded my first image 5 days ago and it is still marked as "under review".  I am worried that I have done sometghing wrong.  How long is typical for a review to take?

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correct answers 1 Correct answer

Adobe Employee , Jul 21, 2017 Jul 21, 2017

Images are reviewed manually in the order they are received. The wait time varies based on the number of images in the queue. Generally the wait is between 3-5 days however it is running a bit longer this week due to the volume of content we have received.

Thank you for your patience,

Mat Hayward

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Adobe Employee ,
Jul 18, 2017 Jul 18, 2017

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Adobe Employee ,
Jul 21, 2017 Jul 21, 2017

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Images are reviewed manually in the order they are received. The wait time varies based on the number of images in the queue. Generally the wait is between 3-5 days however it is running a bit longer this week due to the volume of content we have received.

Thank you for your patience,

Mat Hayward

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Community Beginner ,
Nov 06, 2017 Nov 06, 2017

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So 7 months is not normal. My first images are still waiting.

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Adobe Employee ,
Nov 08, 2017 Nov 08, 2017

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Correct, 7 months is not normal. It looks like you created your account in Fotolia after we stopped accepting contributor accounts there. That account was never validated and can only be used for the purpose of customer purchases.

Please create a new account with your Adobe ID directly in the Adobe Stock Contributor portal and resubmit your content: contributor.stock.adobe.com

-Mat

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New Here ,
Nov 08, 2017 Nov 08, 2017

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I came in looking for an answer to the same question.  Apparently I created a Fotolia account a couple of years ago and submitted a few images that were never reviewed.

I submitted 20+ images over the weekend and was wondering what would be a realistic time frame on review.

How do I find out if I need to create a new Adobe Stock account?

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Community Beginner ,
Nov 11, 2017 Nov 11, 2017

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The old account is still there. How do you delete a contribute account?

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Adobe Employee ,
Dec 01, 2017 Dec 01, 2017

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Please contact support directly for assistance with removing an account.

regards,

Mat Hayward

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Community Beginner ,
Jan 04, 2019 Jan 04, 2019

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Hi,

I just found this thread. I have images that I uploaded 2 months ago that are still in review.  Is this normal?

Regards,

James

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Community Expert ,
Jan 05, 2019 Jan 05, 2019

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No, that’s not normal, even for slow reviews. Please contact Adobe Contributor Support for help (« Contact us » link at the contributor page footer).

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 05, 2019 Jan 05, 2019

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Hi,

Thanks for getting back to me.

Someone must have been listening as the first of my uploads were reviewed this morning.

Thanks again!

Regards,

James

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Community Expert ,
Jan 05, 2019 Jan 05, 2019

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Hi James,

Are you a new contributor? Anyhow, feel free to update this thread, if you need further assistance.

Abambo.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 05, 2019 Jan 05, 2019

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Hi,

I am; Just trying to find my footing with uploading.  Thanks again for being so prompt with your reply.

Regards,

James

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