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I can't start Photoshop (CC 2018, latest version), the window comes up and then I get a dialog box that tells me that PS had crashed and generated a crash report. The dialog is garbled and shows me two overlapping "Don't send" buttons and two "send crash report" buttons, but is unresponsive, none of the buttons work, I can't close the window or dialog box and it hangs there (I waited for 10 minutes), the only thing I can do is kill it through task manager. Windows 7, latest version.
I tried starting PS up with SHFT to prevent loading add-ons, same result. Tried starting up multiple times, same result.
Every second time I start up, there also is another dialog window behind the crash report dialog, it looks like the sign-in window, strictly only every 2nd time.
Is there a folder location where crash reports are stored or any way to reset/purge that queue manually?
Thanks for any suggestions. - Jurgen
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Use windows 7 reliability history viewer to see if there is a Windows crash report being generated at that time.
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Thanks. And what do I do with that information, how is that preventing the hang on startup to not happen?
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If there are crash reports and you can not figure them out post them here. We may be able to tell what is going on in your environment.