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Active subscription that is says has expired

Community Beginner ,
Nov 28, 2017 Nov 28, 2017

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I have an active Adobe Create Cloud Photography subscription.  If I go out to the Adobe site and manage my account I can see that it is an active one year plan and will renew (paid monthly) in the next week.   I can look at activated devices and see both my Laptop and Desktop active.  Something weird started happening today though.   All the sudden, light room on my Mac Laptop shows a banner across the top that says "Action Required: Your subscription has expired" and has a button that says subscribe.  The sync status shows I am logged in but sync is disabled.

If I click on the Subscribe button, it takes me out to the Adobe site where I log in and it show what I mention above. I have an active subscription.  It even shows my laptop as being activated again today.  So it is talking to the server.

I have logged out, logged back in.  Restarted and logged in. Everything I can think of short of blowing it away and resyncing everything.  I have 750GB in a 1TB adobe cloud, so I would prefer not to do this again. 

Any ideas?

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Community Expert , Dec 03, 2017 Dec 03, 2017

Guys, talk to customer services so they can double check something's not gone adrift with your account. http://adobe.ly/yxj0t6

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New Here ,
Dec 02, 2017 Dec 02, 2017

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I am having the same issue. Was about 500 photos away from uploading a Terabyte of images and its giving me this error now. The sync has become downloading and I have uninstalled the app, cleared caches, and signed in and out. Nothing works. Not sure that this app is ready for prime time yet.

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Community Expert ,
Dec 03, 2017 Dec 03, 2017

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Guys, talk to customer services so they can double check something's not gone adrift with your account. http://adobe.ly/yxj0t6

______________________
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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