Impossible to cancel my creative cloud subscription

[Playful2504]

Hi, I tried all i could to cancel my subscription, went on my account, no ''cancel'' option, looked for support contact, chat disabled and phone is not possible during week-end, i'm sorry but it is awful how your customer's management is organised, i'm forced to create a topic to claim that i am not able to cancel a damn subscription. That isn't acceptable and i want an admin to contact me to slove this issue as soon as possible.

[AkanchhaS · Accepted solution]

Hi Doctor_atomic,

Sorry to hear the inconvenience caused to you. You might have experienced problem cancelling the subscription online because there is some issues with the payment and the subscription status.

You may please contact to the customer care billing team via Chat/Phone- Contact Customer Care the team will go ahead and help you cancelling your subscription.

Regards,

Akanchha