Lightroom mobile premium in trial mode

[alessandrob76410768]

i renovated my monthly subscription for the mobile premium version of Lightroom and it doesnt work!

the message said Ive paid (by iTunes store- iphone6). But it continue to ask me to subscribe again and again and again... and said you are alreay a premium member! And guess...

no premium functions! It doesent work and it ask me again subscription

already contact Apple and they told me its and adobe‘s app problem...

let me know! Its already the second time it happens!!!!!!

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[alessandrob76410768]

Still doesnt work...

[alessandrob76410768]

And there is no chat assistance or phone numbere in italian language

[alessandrob76410768]

Can somebody help me please??????

[alessandrob76410768]

I dont find Any mail support mail addres for sendind the screenshot of my problem!

apple said it‘s an Adobe problem Because the payment is ok. So it’s a problem of the app!

[Jeff A Wright · Accepted solution]

Moving this discussion to the Adobe Creative Cloud forum.

Alessandrob76410768 I am showing that you contacted our support team directly at Contact Customer Care .  Please continue to work with Sudesh so the difficulties with the payment of your membership can be resolved. 

[alessandrob76410768]

No problems with payments

I sent you the receipt of apple

the app doesnt work And it result I payed for premium version

[Jeff A Wright]

Alessandrob76410768 I am still showing case ADB-362044-T1H4 is still in process.  Please make sure to update your support case if there are any additional questions necessary to restore the membership.  You can find details on how to manage your support case at View Adobe Support cases .