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Trouble with Creative cloud and SSD

New Here ,
Dec 05, 2017 Dec 05, 2017

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So I'm having trouble keeping my install of creative cloud stable. I spent 3 hours with Adobe tech support to figure out the original problem. And it seems that because I changed the default install directory, creative cloud when started sits on the thinking circle then just says it needs to download and repair. When I say changed default install, I mean went into Registry and changed the default install path for Windows, because of my os is installed on my SSD and I also have an 1 tb HDD.  We solved it by deleting some files that creative cloud made on my second drive. (I assume as part of the installation it was confused). But I restarted my computer and the problem occurred again. I recreated the steps to fix it the last time and it did, but how do I prevent this from happening? The fact that creative cloud doesn't allow custom installation for creative cloud itself is a problem.

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correct answers 1 Correct answer

Community Expert , Dec 05, 2017 Dec 05, 2017

i don't understand why you edited your registry then. 

in any case, as long as you're using the default install:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc deskt

...

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Community Expert ,
Dec 05, 2017 Dec 05, 2017

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you should install the cc app on your windows drive.  you can install the applications themselves where you want.

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New Here ,
Dec 05, 2017 Dec 05, 2017

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It is installed on my windows drive.

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Community Expert ,
Dec 05, 2017 Dec 05, 2017

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i don't understand why you edited your registry then. 

in any case, as long as you're using the default install:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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New Here ,
Dec 05, 2017 Dec 05, 2017

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I edited the registry because I have my OS installed on a small 64 6gb drive and I don't want my default install location as that drive. Which is a pretty standard thing when you get an SSD as your OS drive that's that small.

And I've already done your solution along with Adobe tech support doing it as well.

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Community Expert ,
Dec 05, 2017 Dec 05, 2017

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your windows drive is not the same as your os drive?

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