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Hi there. I'm trying to use Adobe Creative Cloud libraries - in most of the apps, Illustrator, Photoshop, etc., I get an 'Unable to connect to server' message. When I try exporting a model out of Adobe Fuse, I can create the model, it creates a temporary file to package it up, but it won't send to the Cloud Library. I get 'CC Library Check Error 0'.
Any ideas?
Mark C
Hi Mark,
If the library panel isn't loading in any of the apps, I agree with Ussnorway's suggestion that it could be firewall, proxy, or AV related.
Here are some other articles which might be helpful
Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products
There is a library section here for firewall or proxy entries
Adobe Creative Cloud Network Endpoints
Testing on a different internet connection would be a good test too if it's an option.
Best,
- Dave
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[ moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]
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moved back to Creative cloud by ussnorway
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markc27376808 wrote
Hi there. I'm trying to use Adobe Creative Cloud libraries - in most of the apps, Illustrator, Photoshop, etc., I get an 'Unable to connect to server' message. When I try exporting a model out of Adobe Fuse, I can create the model, it creates a temporary file to package it up, but it won't send to the Cloud Library. I get 'CC Library Check Error 0'.
Any ideas?
Mark C
hi Mark sorry for the run around;
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many thanks for the reply, ussnorway. yes it is via Fuse that i'm trying to export the file into Creative Cloud - the export and package process is managed by Fuse (I read the output messages by Fuse that told me it was exporting, then packaging, then attempting to send to Creative Cloud). My IT team have looked at the network and are certain that it's not a network issue, so we may try an install on another computer now - to see if it's an issue with the way mine is configured.
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no = follow the networking guides
yes = try these steps in order;
make a basic (just default Fuse character with no adjustments | outfits) and try to send that
if the basic one works then load up your character that does not work and save it as a .fuse file... send this to your Adobe Cloud files | dropbox and then share it (post the link)
this will let us take a look at the files... it could be something simple like a custom outfit that doesn't match what Mixamo needs to autorig
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Thanks, Ussnorway.
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Hi Mark,
If the library panel isn't loading in any of the apps, I agree with Ussnorway's suggestion that it could be firewall, proxy, or AV related.
Here are some other articles which might be helpful
Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products
There is a library section here for firewall or proxy entries
Adobe Creative Cloud Network Endpoints
Testing on a different internet connection would be a good test too if it's an option.
Best,
- Dave
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Sorry for the delay - many thanks, Dave 🙂