cannot convert to a powerpoint file?

[aaront56218794]

signed up and now cannot convert to powerpoint.

[Anubha_Goel]

Hi Aaron,

Please let me know whether you are signed up at "https://cloud.acrobat.com/exportpdf" or using Adobe Reader.

Have you tried converting any other PDF file to PPT format?

Do you get any specific error message while converting?

Please let me know.

Regards,

Anubha

[Sara_Forsberg]

Hi aaront56218794,

I've checked your account: You have an ExportPDF subscription, which doesn't include the capability of exporting to PowerPoint format. Adobe PDF Pack does include that option, so if you'd like to change your subscription to PDF Pack, we can help with that (there is a difference in cost: http://cloud.acrobat.com).

Please let us know how you'd like to proceed.

Best,

Sara

[johnm62947164]

I am having the same issues.  I signed up last night for the $1.99/mo option which has on the website I will be able to convert PDF to PowerPoint format (PPTX).

When I try to convert the PDF file to PowerPoint...it continuously loops me to the subscription page.

[Anubha_Goel · Accepted solution]

Hey johnm62947164,

I'm sorry, but since you have purchased Export PDF subscription, you cannot export PDF TO PPT  format.

Refer: FAQ | Adobe Export PDF

If you wish to do the same, then you might need to change your subscription to Adobe PDF Pack service.

Let us know what exactly do you wish for.

Hope to get your response.

Regards,

Anubha

[johnm62947164]

Hi Anubha,

Thanks for the reply.

I am a bit confused because on the (https://www.acrobat.com/en_us/landing/exportpdf-pricing-b.html?trackingid=KLFWX ) site where I made my purchase, it explicitly says with that plan I would be able to convert to Powerpoint.

What am I missing?

Thanks,

John

[johnm62947164]

Never mind…my eye filled in the missing check gap. I see now.

Thanks,

John

[Anubha_Goel]

Hey John,

That's good you noticed it on that link you specified as well

Regards,

Anubha

[lh66925428]

hi anubha

i have a similar problem however i have purchased the adobe pdf pack and it still wont let me convert pdf to ppt. i've also found other instances on the adobe site which suggest i need to buy an additional piece of kit despite the original promo explicitly saying i could.

are you able to help?