Oil Paint Won't Work After It Initially Did

Report · Nov 23, 2017

Hey there,

It's only been recently that I have been unable to use the Oil Paint filter in Photoshop and I cannot understand why. I've looked at various online discussions for solutions but I still haven't been able to get mine to work properly.

Here's my graphics processor:

NVIDIA Corporation

GeForce GT 710/PCIe/SSE2

GeForce Game Ready Driver

Version: 388.31 Release Date: 11/15/17

System Info:

Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799 x64

Number of Launches: 2

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15

System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 3600 MHz

Built-in memory: 8121 MB

Free memory: 2 MB

Memory available to Photoshop: 6865 MB

Memory used by Photoshop: 70 %

Surface Dial: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

Display Bounds: top=0, left=1920, bottom=1080, right=3840

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="NVIDIA GeForce GT 710"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="23.21.13.8831"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce GT 710/PCIe/SSE2"

glgpu[0].GLRendererID=4747

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll"

glgpu[0].GLDriverDate="20171114000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=2048

clgpu[0].CLName="GeForce GT 710"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="388.31"

clgpu[0].CLBandwidth=1.1674e+10

clgpu[0].CLCompute=98.9329

License Type: Subscription

Serial number: 90970107047276213160

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\DAVIDD~1\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 930.3G, 840.9G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2017/09/19-18:51:44 79.586793 79.586793

AdbePM.dll PatchMatch 2016/11/03:19:48:57 1.578146 1.578146

AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0

AdobeOwl.dll Adobe Owl 5.2.11

AdobePDFL.dll PDFL 2017/09/01-01:08:01 79.239219 79.239219

AdobePIP.dll Adobe Product Improvement Program 7.4.1.60.45263

AdobeSVGAGM.dll AdobeSVGAGM 79.586793 79.586793

AdobeXMP.dll Adobe XMP Core 2017/07/13-01:06:39 79.160924 79.160924

AdobeXMPFiles.dll Adobe XMP Files 2017/07/13-01:06:39 79.160924 79.160924

AdobeXMPScript.dll Adobe XMP Script 2017/07/13-01:06:39 79.160924 79.160924

adobe_caps.dll Adobe CAPS 10,0,0,6

AGM.dll AGM 2017/09/19-18:51:44 79.586793 79.586793

ahclient.dll AdobeHelp Dynamic Link Library 3.0.0.6

AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279

amtlib.dll AMTLib (64 Bit) 10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8) 1.000000

ARE.dll ARE 2017/09/19-18:51:44 79.586793 79.586793

AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390

AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390

Bib.dll BIB 2017/09/19-18:51:44 79.586793 79.586793

BIBUtils.dll BIBUtils 2017/09/19-18:51:44 79.586793 79.586793

boost_date_time.dll photoshopdva 11.1.0

boost_filesystem.dll photoshopdva 11.1.0

boost_signals.dll photoshopdva 11.1.0

boost_system.dll photoshopdva 11.1.0

boost_threads.dll photoshopdva 11.1.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1

CoolType.dll CoolType 2017/09/19-18:51:44 79.586793 79.586793

CRClient.dll Adobe Crash Reporter Client DLL 1.6.1.0

dnssd.dll Bonjour 3,0,0,2

dvaaudiodevice.dll photoshopdva 11.1.0

dvacore.dll photoshopdva 11.1.0

dvacrashhandler.dll Adobe Audition CC 2017 10.0.0

dvamarshal.dll photoshopdva 11.1.0

dvamediatypes.dll photoshopdva 11.1.0

dvametadata.dll photoshopdva 11.1.0

dvametadataapi.dll photoshopdva 11.1.0

dvametadataui.dll photoshopdva 11.1.0

dvaplayer.dll photoshopdva 11.1.0

dvatransport.dll photoshopdva 11.1.0

dvaui.dll photoshopdva 11.1.0

dvaunittesting.dll photoshopdva 11.1.0

dynamiclink.dll photoshopdva 11.1.0

ExtendScript.dll ExtendScript 2017/08/31-12:13:14 81.1133690 81.1133690

icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

igestep30.dll IGES Reader 9.3.0.113

imslib.dll IMSLib DLL 10.0.0.22

JP2KLib.dll JP2KLib 2017/08/23-01:11:25 79.267771 79.267771

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

libmmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0

LogSession.dll LogSession 7.4.1.60.45263

mediacoreif.dll photoshopdva 11.1.0

MPS.dll MPS 2017/09/01-01:08:01 79.586120 79.586120

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CC 2018 19.0

Plugin.dll Adobe Photoshop CC 2018 19.0

PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 8.0.0

PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 8.0.0.55

PSArt.dll Adobe Photoshop CC 2018 19.0

PSCloud.dll 1.0.0.1

PSViews.dll Adobe Photoshop CC 2018 19.0

SCCore.dll ScCore 2017/08/31-12:13:14 81.1133690 81.1133690

SVGRE.dll SVGRE 79.586793 79.586793

svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0

tbb.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118

TfFontMgr.dll FontMgr 9.3.0.113

TfKernel.dll Kernel 9.3.0.113

TFKGEOM.dll Kernel Geom 9.3.0.113

TFUGEOM.dll Adobe, UGeom© 9.3.0.113

updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1

VulcanControl.dll Vulcan Application Control Library 5.3.0.16

VulcanMessage5.dll Vulcan Message Library 5.3.0.16

WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960

wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Accented Edges 19.0 - from the file “Filter Gallery.8bf”

Adaptive Wide Angle 19.0 - from the file “Adaptive Wide Angle.8bf”

Angled Strokes 19.0 - from the file “Filter Gallery.8bf”

Average 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Average.8bf”

Bas Relief 19.0 - from the file “Filter Gallery.8bf”

BMP 19.0 - from the file “Standard MultiPlugin.8bf”

Camera Raw 10.0 - from the file “Camera Raw.8bi”

Camera Raw Filter 10.0 - from the file “Camera Raw.8bi”

Chalk && Charcoal 19.0 - from the file “Filter Gallery.8bf”

Charcoal 19.0 - from the file “Filter Gallery.8bf”

Chrome 19.0 - from the file “Filter Gallery.8bf”

Cineon 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Cineon.8bi”

Clouds 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Clouds.8bf”

Collada 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Color Halftone 19.0 - from the file “Standard MultiPlugin.8bf”

Colored Pencil 19.0 - from the file “Filter Gallery.8bf”

CompuServe GIF 19.0 - from the file “Standard MultiPlugin.8bf”

Conté Crayon 19.0 - from the file “Filter Gallery.8bf”

Craquelure 19.0 - from the file “Filter Gallery.8bf”

Crop and Straighten Photos 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “CropPhotosAuto.8li”

Crop and Straighten Photos Filter 19.0 - from the file “Standard MultiPlugin.8bf”

Crosshatch 19.0 - from the file “Filter Gallery.8bf”

Crystallize 19.0 - from the file “Standard MultiPlugin.8bf”

Cutout 19.0 - from the file “Filter Gallery.8bf”

Dark Strokes 19.0 - from the file “Filter Gallery.8bf”

De-Interlace 19.0 - from the file “Standard MultiPlugin.8bf”

Dicom 19.0 - from the file “Dicom.8bi”

Difference Clouds 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Clouds.8bf”

Diffuse Glow 19.0 - from the file “Filter Gallery.8bf”

Displace 19.0 - from the file “Standard MultiPlugin.8bf”

Dry Brush 19.0 - from the file “Filter Gallery.8bf”

Eazel Acquire 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “EazelAcquire.8ba”

Entropy 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

Export Color Lookup Tables 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Export3DLUT.8be”

Extrude 19.0 - from the file “Standard MultiPlugin.8bf”

FastCore Routines 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “FastCore.8bx”

Fibers 19.0 - from the file “Standard MultiPlugin.8bf”

Film Grain 19.0 - from the file “Filter Gallery.8bf”

Filter Gallery 19.0 - from the file “Filter Gallery.8bf”

Flash 3D 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Fresco 19.0 - from the file “Filter Gallery.8bf”

Glass 19.0 - from the file “Filter Gallery.8bf”

Glowing Edges 19.0 - from the file “Filter Gallery.8bf”

Google Earth 4 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Grain 19.0 - from the file “Filter Gallery.8bf”

Graphic Pen 19.0 - from the file “Filter Gallery.8bf”

Halftone Pattern 19.0 - from the file “Filter Gallery.8bf”

Halide Bottlenecks 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “HalideBottlenecks.8bx”

HDRMergeUI 19.0 - from the file “HDRMergeUI.8bf”

HSB/HSL 19.0 - from the file “Standard MultiPlugin.8bf”

IFF Format 19.0 - from the file “Standard MultiPlugin.8bf”

IGES 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Ink Outlines 19.0 - from the file “Filter Gallery.8bf”

JPEG 2000 19.0 - from the file “JPEG2000.8bi”

Kurtosis 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

Lens Blur 19.0 - from the file “Lens Blur.8bf”

Lens Correction 19.0 - from the file “Lens Correction.8bf”

Lens Flare 19.0 - from the file “Standard MultiPlugin.8bf”

Liquify 19.0 - from the file “Liquify.8bf”

Matlab Operation 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “ChannelPort.8bf”

Maximum 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

Mean 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

Measurement Core 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “MeasurementCore.8me”

Median 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

Mezzotint 19.0 - from the file “Standard MultiPlugin.8bf”

Minimum 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

MMXCore Routines 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “MMXCore.8bx”

Mosaic Tiles 19.0 - from the file “Filter Gallery.8bf”

Multiprocessor Support 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “MultiProcessor Support.8bx”

Neon Glow 19.0 - from the file “Filter Gallery.8bf”

Note Paper 19.0 - from the file “Filter Gallery.8bf”

NTSC Colors 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “NTSC Colors.8bf”

Ocean Ripple 19.0 - from the file “Filter Gallery.8bf”

OpenEXR 19.0 - from the file “Standard MultiPlugin.8bf”

Paint Daubs 19.0 - from the file “Filter Gallery.8bf”

Palette Knife 19.0 - from the file “Filter Gallery.8bf”

Patchwork 19.0 - from the file “Filter Gallery.8bf”

Paths to Illustrator 19.0 - from the file “Standard MultiPlugin.8bf”

PCX 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “PCX.8bi”

Photocopy 19.0 - from the file “Filter Gallery.8bf”

Photoshop 3D Engine 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Photoshop3DEngine.8bi”

Photoshop Touch 19.0 - from the file “PSDX.8bi”

Picture Package Filter 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “ChannelPort.8bf”

Pinch 19.0 - from the file “Standard MultiPlugin.8bf”

Pixar 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Pixar.8bi”

Plaster 19.0 - from the file “Filter Gallery.8bf”

Plastic Wrap 19.0 - from the file “Filter Gallery.8bf”

PLY 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Pointillize 19.0 - from the file “Standard MultiPlugin.8bf”

Polar Coordinates 19.0 - from the file “Standard MultiPlugin.8bf”

Portable Bit Map 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “PBM.8bi”

Poster Edges 19.0 - from the file “Filter Gallery.8bf”

PRC 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Radial Blur 19.0 - from the file “Standard MultiPlugin.8bf”

Radiance 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Radiance.8bi”

Range 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

Render Color Lookup Grid 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Export3DLUT.8be”

Reticulation 19.0 - from the file “Filter Gallery.8bf”

Ripple 19.0 - from the file “Standard MultiPlugin.8bf”

Rough Pastels 19.0 - from the file “Filter Gallery.8bf”

Save for Web 19.0 - from the file “Save for Web.8be”

ScriptingSupport 19.0 - from the file “ScriptingSupport.8li”

Shake Reduction 19.0 - from the file “Shake Reduction.8bf”

Shear 19.0 - from the file “Standard MultiPlugin.8bf”

Skewness 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

Smart Blur 19.0 - from the file “Standard MultiPlugin.8bf”

Smudge Stick 19.0 - from the file “Filter Gallery.8bf”

Solarize 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “Solarize.8bf”

Spaces 19.0 - from the file “Spaces.8li”

Spatter 19.0 - from the file “Filter Gallery.8bf”

Spherize 19.0 - from the file “Standard MultiPlugin.8bf”

Sponge 19.0 - from the file “Filter Gallery.8bf”

Sprayed Strokes 19.0 - from the file “Filter Gallery.8bf”

Stained Glass 19.0 - from the file “Filter Gallery.8bf”

Stamp 19.0 - from the file “Filter Gallery.8bf”

Standard Deviation 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

STL 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Sumi-e 19.0 - from the file “Filter Gallery.8bf”

Summation 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

Targa 19.0 - from the file “Standard MultiPlugin.8bf”

Texturizer 19.0 - from the file “Filter Gallery.8bf”

Tiles 19.0 - from the file “Standard MultiPlugin.8bf”

Torn Edges 19.0 - from the file “Filter Gallery.8bf”

Twirl 19.0 - from the file “Standard MultiPlugin.8bf”

U3D 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Underpainting 19.0 - from the file “Filter Gallery.8bf”

Vanishing Point 19.0 - from the file “VanishingPoint.8bf”

Variance 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “statistics.8ba”

Virtual Reality Modeling Language | VRML 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

Water Paper 19.0 - from the file “Filter Gallery.8bf”

Watercolor 19.0 - from the file “Filter Gallery.8bf”

Wave 19.0 - from the file “Standard MultiPlugin.8bf”

Wavefront|OBJ 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “U3D.8bi”

WIA Support 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “WIASupport.8li”

Wind 19.0 - from the file “Standard MultiPlugin.8bf”

Wireless Bitmap 19.0 (20171103.r.190 2017/11/03: 1143799) - from the file “WBMP.8bi”

ZigZag 19.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

com.adobe.inapp.purchase 2.11.27 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”

com.adobe.Butler.backend 2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

New Document 2.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.fnft\fnft.html”

Libraries 2.11.27 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

Start 2.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.start\index.html”

Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

Export As 3.0.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE

Device Specifications:

Processor Intel(R)Core(TM) i7-7700 CPU @ 3.60GHz 3.60 GHz

Installed RAM 8.00 GB

System Type 64-bit operating system, x64-based processor

Edition Windows 10 Pro

Version 1709

Please if anyone could help I would be deeply appreciative

Report · Nov 24, 2017

Hi

I don't see anything wrong with you system info.

Just to check though - are you trying to use oil paint on an RGB 8 or 16 bit file?

What do you see - is it greyed or are you getting an error?

Dave

Report · Nov 24, 2017

A RGB 8 bit file is what I typically work with in Photoshop when I try and apply the oil paint. As for what I see, initially when I boot up Photoshop and go for the Oil Paint feature it isn't greyed out but when I click on it, the following error appears "Photoshop has encountered a problem with the display driver, and has temporarily disabled enhancements which use the graphics hardware". It remains not greyed out after that message. However when I got to Preferences/Performance/Advanced Settings the "Use OpenCL" option is greyed out and unable to be clicked.

Report · Nov 30, 2017

davescm would you happen to have any other suggestions?

Report · Nov 30, 2017

Aside from trying an alternative driver to your video card I don't. You could try resetting preferences but I doubt it would help here (it is simple to try though).

Photoshop is obviously encountering an error when it tries to use the GPU for oil paint. Sometimes it is worth stepping back a driver or two on your video card just to test.

I hope others may be able to add suggestions.

Dave

Report · Dec 01, 2017

Thank you for your suggestions Dave but unfortunately neither of your suggestions have worked

Report · Dec 01, 2017

Under preferences, performance, advanced settings, try setting drawing mode to advanced, with use graphics processor to accelerate computation checked

Report · Dec 07, 2017

Thank you for your suggestion but it has appeared to have made no difference - unfortunately the "Use OpenCL" option is still unavailable and so the Oil Paint filter is inaccessible

Report · Dec 07, 2017

Take a look at this thread and see if it helps

OpenCL and Oil Paint options grayed out

Report · Dec 07, 2017

Thought another thing worth mentioning is that when I go into the NVIDIA Control Panel under Manage 3D Settings/Program Settings/Adobe Photoshop (photoshop.exe) there is no option to select 'High Performance NVIDIA processor' (or something to that effect) as some online discussions suggests should be on

Report · Dec 07, 2017

I could be wrong but I don't think you'll have that option with a single GPU

Report · Dec 09, 2017

Well the annoying thing is I initially had Oil Paint working for a couple of weeks but now it doesn't. It does the annoying thing where the filter isn't grey but when you click on it, it comes up with "Photoshop has encountered a problem with the display driver"

Report · Jan 04, 2018

Please is there anyone else with suggestions?

Report · May 12, 2018

I have the exact same problem!!! Frustrating. i cannot work out how to get it to work. Let's keep in touch and figure it out.

Report · May 29, 2018

Any chance you've found any solution to this, still can't get to the bottom of it

Report · May 30, 2018

Nope. What I ended up doing is downloading a free program that lets you apply lots of different paint filters. Ridiculous to have to do that when we pay for Photoshop! But I was happy with the outcome from the free program.

Report · Jun 15, 2018

May I ask what program you used to get the different paint filters?

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Oil Paint Won't Work After It Initially Did

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