Aún no me activan mi cuenta, y ya paso una semana, me urge la app!!!

[MannyxGuerrero]

El cobro lo realizaron hace 1 semana el día 1 de diciembre y aún no me actualizan mi cuenta, me sale que sigo en modo de prueba y que esté ya venció, el pago lo hice por medio de Pay Pal, me comentan que Adobe Systems, Inc. aún no me hace el cargo, que lo tienen en proceso, entonces les pido que verifiquen mi cuenta y pueda ya utilizar Creative Cloud pour la Photo, gracias!

[kglad · Accepted solution]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html