Wrong expiry date

[rona91681287]

Dear sir/madame, My expire date for Lightroom and Photoshop should be around next July, But I am informed that my Subscription has already expired! How can i get out of this problem?

[kglad · Accepted solution]

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if you see something unexpected, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[rona91681287]

Thank you for your prompt reply the first part of your reply gave me the reason for the expiry date.

Instead of giving us the full annual subscription time THEY cut me off after only 4 months.

Do you have any idea how how do I get back to them Direct?

Again thanks.

[kglad]

yes, click the link for chat in message 1.