Change Lightroom CC plan to Photography [plan

[jan_t__l__yap]

Hi, recently (1 December 2017) I purchased the Lightroom CC Plan with 1 TB storage on an annual payment basis. Since I live in Indonesia, the order and purchase was made through Digital River, a partner of Adobe in Ireland. Apparently I made a wrong order. I would like to change this plan to a Photography plan with 1 TB storage that includes Lightroom Classic. I have tried to contact adobe customer service and received advice to contact Digital River. I have spent hours to search for assistance or ways to change the plan, to no avail. It looks like they are publishing that it is possible to change, bu are not transparent on how to do it. I do not want to cancel my plan I just want to change it into a more expensive plan. Is there anyone who can help me with this? I have spent so many hours wasting my time on this. Many thanks.

[Nicolas Ribot]

Hi Jan T. L. Yap,

Could you please send us your Adobe ID privately so we can look into your request?

Thanks

Nic

[jan_t__l__yap]

Dear Nic,

thank you so uch for contacting me.

Pleasae find below the information needed fore follow up:

Adobe ID: [EMAIL REMOVED BY MOD] Order Number: 11771241605Order date: December 1, 2017Product name: Lightroom CC plan with 1 TB (one year prepaid).

I would like to change this plan into thew Photography Plan with 1 TB Storage.

Can you help me to advice how to proceed?

Thank you very much,

Jan

Jan T.L. Yap Jakarta - Indonesia

    On Wednesday, 6 December 2017, 5:30:40 PM GMT+7, Nicolas Ribot <forums_noreply@adobe.com> wrote:

Change Lightroom CC plan to Photography [plan

created by Nicolas Ribot in Lightroom CC - View the full discussion

Hi Jan T. L. Yap,

Could you please send us your Adobe ID privately so we can look into your request?

Thanks

Nic

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[jan_t__l__yap]

My Adobe ID: [EMAIL REMOVED BY MOD]

Perhaps cancellation of the current plan and subscribing to the new Photography Plan is apractical option?

Thank you.

Jan

[MOD NOTE: Please don't include personal info like your Adobe ID in public forums to avoid scams and spam.]

[Nicolas Ribot · Accepted solution]

Hi Jan,

Sorry for the delayed response.

I have cancelled the subscription and created a refund for it.

Regards

Nic

[jan_t__l__yap]

Hi Nic,

thank you. I am going to subscribe to the Photography Plan now. Thanks again.

Best regards,

Jan