InDesign CC - CC2017 interface glitch on Mac OS X

[Javier Gómez Laínez]

How can I reset the default InDesign interface aspect? It shows ugly banding in a lot of panels (see attached screenshot). I completely deleted all preferences related to InDesign from my library, and updated from CC2015 to CC2016 and lately to CC2017. I'm using a Retina Macbook late 2015 with 16GB RAM, Mac OS X 10.12.4

[Javier Gómez Laínez]

Also tried to create another user account to start with fresh preferences, but still the same issue... So I think it's located (the error) inside some common Adobe preferences file (maybe /Library). I don't think its located inside the app folder, because the glitch is the same in InDesign CC2015.

[jane-e]

Instructions to reset preferences is here:

Troubleshooting 101: Replace, or "trash" your InDesign preferences

[BobLevine]

Before you do anything, turn off GPU acceleration in your preferences.

[Javier Gómez Laínez]

@BobLevine Done, but glitch still present

[Javier Gómez Laínez]

Reset preferences, but glitch still present... As I discovered by creating a new Mac OS X user account, the problem is also in a new blank account, so deleting preferences in user account has nothing to do to solve this problem. Maybe someone knows which system files control the interface...

[Javier Gómez Laínez]

Installed InDesign CC2018 in a brand new MacBook Pro 15" with Touch Bar... same ugly results!!! No one has the same issues?

[BobLevine]

Beyond turning of GPU performance, it would appear not.

[Javier Gómez Laínez]

So it could only be related to my Adobe CC account? How? Is there any hidden setting that downloads when I log into my account in a completely new Macintosh?

[Javier Gómez Laínez · Accepted solution]

Well, finally a solution! It only shows when connecting two monitors! And as a professional, I ALWAYS work with a two monitors environment: my MacBook Pro + external monitor or my iMac + attached monitor. ONLY if I use a Mac without a second monitor does the interface shows ok.

So please, Adobe, take a look at it!