Photoshop Fix — error stating “unsupported format”

[Long_time_adobe_user]

I am getting an error message saying that photos taken on my iPhone 7 Plus are in an “unsupported format”.  Why is this occurring.The photos are in jpeg format.

[Sheena Kaul]

Hi Denise,

I apologize for the troubles you are facing with this app.

A couple of questions:

1.  Are you trying to import the photos from your camera roll or any other location?

2. Please provide the complete details with the OS version.

3. Please confirm the version of the app installed on your device

Regards,

Sheena

[Long_time_adobe_user]

Trying to import photos taken on my iPhone on Apple devices to edit in Photo Fix. Error appears in iPhone 7 Plus and iPad Pro and iPad air2– 3 out of 3 Apple devices.

Get Outlook for iOS<https://aka.ms/o0ukef>

[Sheena Kaul]

Strange! Are these photos saved in your camera roll?

[Long_time_adobe_user]

Yes. The format is jpg.

Get Outlook for iOS<https://aka.ms/o0ukef>

[creativejake]

Could you try to duplicate the original photo in Photos, maybe crop or edit it slightly, then see if the new image will import into Adobe Photoshop Fix?

[Long_time_adobe_user]

The photos will import into the program following a warning message about the format not being supported by the program. My question remains- Why is this happening?

Get Outlook for iOS<https://aka.ms/o0ukef>

[KU NURUL ATIQAH5C57]

Hi Sheena,

I'm having the same problem except I couldn't insert any photos from my iPad Pro into Photoshop. It said unsupported format. All photos already in JPG format. Please don't ask us to go through saving it multiple times or may have to edit it just to make sure we can use it in Photoshop cause it will cost us our time. I really appreciate it if Adobe can help with this issue. Thank you in advance.

Cheers,

Tiqa

[Sheena Kaul · Accepted solution]

Hi Denise,

You may Contact Customer Care for more troubleshooting steps.

Regards,

Sheena

[ImaginisStudio]

it is not solved!!!!! I'm having exactly the same error and your link goes to a generic page with no answer!

[ImaginisStudio]

it started with the latest updates. please somebody help! i'm loosing so much time because of this I'm thinking to start using different softwares...

[Just Shoot Me]

You are Replying to a Conversation that started 3 years ago. I am locking this thread. 

You should start you own conversation by going to the forum for the program you are having problems with and clicking the "Post to Community" button in the upper right hand side of that forums main page.

Include as much detail as possible on your problem and your system specs.

Thanks and best of luck to you.