Missing text, Scanned Page Alert for Adobe Acrobat XI Pro

[tyronef49084421]

Problem: An Adobe Acrobat XI Pro user will be working on a PDF that is saved on a share drive, highlighting certain sections and adding notes, Adobe Acrobat XI Pro will then throw the following errors in the order listed, which will cause all text to become invisible.

Error Message 1:

Scanned Page Alert

This page contains only an image of a scanned page. There are not text characters. Would you like to run character analysis to try to make the text on this page accessible? (Performing this task, results in completely blank pages.)

Error Message 2:

Acrobat could not replace the current page with the new recognized page because of the following error:

Object label badly formatted

This could be due to either a low memory situation or low disk space.

(Memory was observed at 56% at the time of this event)

Error Message 3:

Acrobat could not perform recognition (OCR) on this page because:

Unknown error

Error Message 4:

There was en error processing an annotation or link. There was a problem reading this document (109).

What can we do to help this user?

[Test Screen Name]

I wonder if the server has allowed another user to save or replace the file. Acrobat tries to lock the file but some servers ignore this. If the file is replaced the results will be wildly unpredictable.

[tyronef49084421]

The user is typically the only one who uses the file form the server. It is possible that he may have opened another instance of the same file. I have instructed him to ensure that only once instance of the file is being accessed and that he saves any progress every 10-15 minutes.

Looking to see if other users have also encountered this issue, or if Adobe Staff can acknowledge if this is a known bug with a viable work-around.

[Adorobat]

Hi Tyronef,

Could you please share Acrobat XI version installed on the machine? You may refer to the steps given in the following link on how to check version in Acrobat: Identify the product and its version for Acrobat and Reader DC

And, the operating system installed on the machine?

Thanks,

Shivam

[tyronef49084421]

Hello Shivam,

The user is utilizing Adobe Acrobat XI version 11.0.23 on a shared user server running on Windows Server 2016 Datacenter.

[tyronef49084421]

The user is utilizing Adobe Acrobat XI version 11.0.23 on a shared user server running on Windows Server 2016 Datacenter. Any advice on what the we can do so the user does not encounter this error? We advised him to save more often, every 10-15 minutes, which alleviated the issue slightly, but he still reports that the problem occurs occasionally. Can Adobe Staff clarify what may cause these errors to occur?

[Test Screen Name]

Acrobat 11 is EOL. Did you try a currently supported app?

[tyronef49084421]

We would appreciate helpful comments that provide insight on what these errors mean and viable work-arounds. It would not be a great experience for our client to pay for additional costs of an upgrade, only to find that the problem persists. Can anyone from Adobe Staff provide further insight?

[Adorobat]

Hi Tyronef,

I have sent you a private message, please check the inbox for the same.

Thanks,

Shivam