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Crash after new/first Installation After Effect 14.2

Djun123123
New Here ,
Apr 30, 2017 Apr 30, 2017

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After installing for the first time, After Effect - it crashed on the first start with this Error:

Zuletzt protokollierte Meldung: <140735200797440> <AppDirs> <5> Required Dir =     /Applications/Adobe After Effects CC 2017/Adobe After Effects CC 2017.app/Contents/Required

I searched but i did not found anything that would fix the Problem for me.

Anyone that can help me?

Thanks

--

Log:

Process:        

After Effects [905]
Path:            /Applications/Adobe After Effects CC 2017/Adobe After Effects CC 2017.app/Contents/MacOS/After Effects
Identifier:      com.adobe.AfterEffects
Version:         14.2 (14.2)
Code Type:       X86-64 (Native)
Parent Process:  ??? [1]
Responsible:     After Effects [905]
User ID:         501

Date/Time:       2017-04-30 18:13:27.973 +0200
OS Version:      Mac OS X 10.10.5 (14F2315)
Report Version:  11
Anonymous UUID:  FDD7A613-5770-FB35-E47E-CD2B7C1E9DBE

Time Awake Since Boot: 370 seconds

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000038

VM Regions Near 0x38:

-->

__TEXT           0000000109150000-0000000109157000 [   28K] r-x/rwx SM=COW  /Applications/Adobe After Effects CC 2017/Adobe After Effects CC 2017.app/Contents/MacOS/After Effects

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   com.adobe.dvaui.framework0x000000010ec76565 dvaui::skins::core::SkinSet::GetSkinWithMap(dvacore::utility::ImmutableString, std::map<dvacore::utility::ImmutableString, std::string, std::less<dvacore::utility::ImmutableString>, std::allocator<std::pair<dvacore::utility::ImmutableString const, std::string> > > const*) + 213
1   com.adobe.dvaui.framework0x000000010e99389a dvaui::skins::core::SkinInterface<dvaui::skins::core::Utilities>* dvaui::skins::core::SkinSet::GetSkin<dvaui::skins::core::Utilities>(std::map<dvacore::utility::ImmutableString, std::string, std::less<dvacore::utility::ImmutableString>, std::allocator<std::pair<dvacore::utility::ImmutableString const, std::string> > > const*) + 138
2   com.adobe.dvaui.framework0x000000010ec82c3e dvaui::skins::core::utilities::GetApplicationBackgroundColorID(boost::intrusive_ptr<dvaui::skins::core::SkinSet>) + 46
3   com.adobe.dvaui.framework0x000000010ed527ae dvaui::ui::OS_Dialog::Init(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, dvacore::geom::PointT<float>, dvacore::geom::PointT<float> const&, bool, NSWindow*, bool, bool, bool, dvacore::utility::Flags<unsigned int> const&, boost::function<dvaui::ui::UI_DialogViewContainer* (bool, bool)>) + 542
4   com.adobe.dvaui.framework0x000000010ed52d0c dvaui::ui::OS_Dialog::OS_Dialog(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, dvacore::geom::PointT<float>, dvacore::geom::PointT<float> const&, bool, dvaui::ui::UI_Node*, bool, bool, bool, bool, unsigned int, dvacore::utility::Flags<unsigned int> const&, boost::function<dvaui::ui::UI_DialogViewContainer* (bool, bool)>) + 572
5   com.adobe.dvaui.framework0x000000010ed072e5 dvaui::ui::UI_Dialog::UI_Dialog(dvaui::drawbot::SupplierInterface const*, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, dvacore::geom::PointT<float>, dvacore::geom::PointT<float> const&, bool, dvaui::ui::UI_Node*, bool, bool, bool, bool, unsigned int, dvacore::utility::Flags<unsigned int> const&, boost::function<dvaui::ui::UI_DialogViewContainer* (bool, bool)>) + 245
6   com.adobe.dvaui.framework0x000000010eb747f0 dvaui::dialogs::UI_MessageBox::UI_MessageBox(dvaui::drawbot::SupplierInterface const*, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, dvaui::dialogs::UI_MessageBox::Button, dvaui::dialogs::UI_MessageBox::Icon, boost::intrusive_ptr<dvaui::ui::UI_Node>, unsigned int, float, float, boost::shared_ptr<boost::function<void (dvaui::ui::ConstMessage*)> >) + 192
7   com.adobe.dvaui.framework0x000000010eb7e6bd dvaui::dialogs::messagebox::Messagebox(dvaui::drawbot::SupplierInterface const*, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, dvaui::dialogs::UI_MessageBox::Button, dvaui::dialogs::UI_MessageBox::Icon, boost::intrusive_ptr<dvaui::ui::UI_Node>, boost::shared_ptr<boost::function<void (dvaui::ui::ConstMessage*)> >, float, float) + 205
8   U.dylib                0x000000010dd4b175 Up_ReportErrorDialog(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, unsigned short, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, float) + 501
9   U.dylib                0x000000010dd2dcd1 Up_ReportErrorUTF16(unsigned int, unsigned short, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, float) + 1089
10  U.dylib                0x000000010dd2b84b Up_Report16(unsigned int, unsigned short, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool) + 1643
11  U.dylib                0x000000010dd2c6f5 U_ReportError(unsigned int, unsigned short, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 213

12  com.adobe.AfterEffectsLib.framework    0x0000000109422a28 MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int) + 1896

13  com.adobe.AfterEffectsLib.framework    0x000000010942228b EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59

14  com.adobe.AfterEffects 0x0000000109152eab main + 2267
15  com.adobe.AfterEffects 0x00000001091525c4 start + 52

Model: MacBookPro11,3, BootROM MBP112.0138.B18, 4 processors, Intel Core i7, 2.5 GHz, 16 GB, SMC 2.19f12

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f4 17916, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@191,0,0

PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@192,0,0

PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@197,0,0

PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@197,0,1

PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@197,0,2

Serial ATA Device: APPLE SSD SM0512F, 500,28 GB

USB Device: Hub

USB Device: Display Audio

USB Device: Apple Thunderbolt Display

USB Device: FaceTime HD Camera (Display)

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

Thunderbolt Device: Thunderbolt Display, Apple Inc., 1, 26.2

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Szalam
LEGEND ,
May 02, 2017 May 02, 2017

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It might be a permissions issue on your folders.

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Djun123123
New Here ,
May 05, 2017 May 05, 2017

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In Response To Szalam

Hey thanks for your Idea:

But its not a permission issue, i checked befor and double checked now:

The Adobe folder in Libary / Preferences has read and write

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Szalam
LEGEND ,
May 05, 2017 May 05, 2017

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In Response To Djun123123

The top level folder does, but you need to make sure that all of the files and folders inside there do too.

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Kevin-Monahan Adobe Employee
Adobe Employee ,
May 30, 2017 May 30, 2017

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In Response To Djun123123

Hi Djun,

Are you still facing this problem? If not, let us know how you solved it. If so, please let us know so we can assist you further.

Thanks,

Kevin

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tobyc97138591
Community Beginner ,
Dec 15, 2017 Dec 15, 2017

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If someone comes across this thread, I resolved a very similar problem I was having here: AE 2017 or 2018 crashes on launch - font cache (not font dictionary)

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