Trouble cancelling my monthly Photoshop subscription!

[catyam93148534]

Hi all,

My 'manage account' section doesn't have anywhere for me to cancel, and it doesn't even show Photoshop in any section of my account profile.

I am paying $29 per month for Photoshop, and I really need to cancel.

I have tried many approaches outlined in different forums and websites.

Thank you for your help!

[Just Shoot Me]

Then you have signed on with the wrong Adobe ID, Email Address.

It says right there you have a Free Account which actually means you have NO subscriptions to any Adobe products.

[Nancy OShea]

You must have another Adobe ID and password attached to your paid plan. 

When I log-in, I can clearly see my  Plan and the Credit Card # on file.  See screenshots.

Click on Manage Plan for your Plan's Details.  You should also see a Cancel Plan link.

[catyam93148534]

Thank you for your reply!

Do you know how to directly contact Adobe via email?
I don't have any other email addresses, so I don't know what's going on. I want to ask them, but I've gone through hoops trying to find out how.

[Nancy OShea · Accepted solution]

Contact Customer Care via online chat.

Adobe Customer Care