Lightroom cc wont Start . event log references ucrtbase.dll

[latenightbj]

lightroom CC wont start . it crashses and windows looks for a solution.

windows 10 latest update

multiple installs/reinstalls of lightroom cc

lightroom cc classic does work .

import and catalog templates are upgraded.

tries turning off vpn and vpn back on neither works .

event viewer log references

Faulting application name: lightroomcc.exe, version: 1.0.0.10, time stamp: 0x59c19f6d

Faulting module name: ucrtbase.dll, version: 10.0.16299.15, time stamp: 0x70f70cc4

Exception code: 0xc0000409

Fault offset: 0x000000000006b70e

Faulting process id: 0x2c94

Faulting application start time: 0x01d34faa8789bc25

Faulting application path: C:\Program Files\Adobe\Adobe Lightroom CC\lightroomcc.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

[Mohit Goyal]

Hi latenightbj,

Please update Lightroom CC to 1.0.1 update and check if that helps.

Keep your Lightroom version up to date

Regards,

Mohit

[aufi123]

Hi Mohit,

I was really interested in testing Lightroom CC (for many reasons, but particularily for the cloud features, allowing me to work from everywhere). But unfortunately I was not able to get it running on my windows PC at home, so now the test period is over and I will probably have to look for other solutions.

What I did:

• Install from adobe website
• Reinstall from installer file
• Reinstall from Adobe CC GUI
• clearing Preferences, restarting/reinstalling
• spending hours searching through communities

You tell us to keep the version up to date - is there another way to do so other than reinstalling (rembember it won't even start).

This is my last try - maybee you can give me/us another good hint. Otherwise I fear you have lost a customer - presumably more since others seem to have similiar problems.

Regards,

Axel

[jost88113366]

Hi!

Mine doesn't start, instruction is "upgrade", than program says: "program is not reacting".

Can't use the program, never could start once...

Jos ten Brink

[jost88113366]

Hi there!

Problem is: Initialising, then trying to upgrade, next: program closes. I did re-install.

Thanks for your reaction anyway.

Jos ten Brink

Muiderberg, Netherlands.

Dutch version Photoshop Lightroom 6.

[jost88113366]

Sorry Mohit,

Lightroom 6.0 (did buy a few days ago) says: Upgrade for making new logfile.

When I do, program closes after a few seconds, so I can't update either..).

Thanks anyway.

Jos ten Brink

[dan1eld]

I've got the same problem. Can you try turning off GPU acceleration in the preferences and see if that helps you?

[Neox99]

Since we all use (basically) the same software and it works just fine for most, when there are problems, such as yours, the cause is with Microsoft Windows and/or a specific PC system. Since the software runs just fine on most Windows systems we are left at looking at an individual system as the cause.

i.e. - If it works on my system but not on yours the cause is your system and not that of the software.