Send for Signature not working (no email in inbox)

[TOY_ROBOT]

Hello!

I've used the 'Send for Signature' feature a few times before to have some of my clients sign contracts. However, this particular time I seem to be having an issue.

Nothing appears to be wrong, per say, at least in terms of sending it off. I have the person's correct email address, I CC my own email. It sends off and uploads just fine. However, nothing is appearing in her email inbox, and I'm not getting the Carbon Copy in my email inbox either. I've tried it numerous times, and still nothing.

I'm logged into my Adobe account and I have no issues accessing any other features on Acrobat.

So, I'm kind of stuck. While this isn't entirely prohibiting to me, this is a very convenient feature for my business, so it's mildly frustrating that it isn't working.

If anyone has any ideas as to what the problem is, I'd appreciate the assistance.

Thank you!

- Sam

[MeenakshiNegi · Accepted solution]

Hi Sam,

As you have mentioned above, you are able to send the document for signature, however, it is not received at the recipient end.

Assuming that you are trying to send the file through Desktop application. Do you receive the notification for sending the file successfully once you submit the document?

Also, please try to send the document using send for signature option online here https://cloud.acrobat.com/sendforsignature

Check if the document goes through well or not.

If the issue still persists, please share the details like:

-Dot version of the application.

-OS installed on your system.

-Does this occur with some particular file? (try sending other files to your alternate email address for testing)

- Since when you are experiencing the issue.

Let us know how it goes.

We will be waiting for your response.

Regards,

Meenakshi

[TOY_ROBOT]

Thank you kindly for your assistance! I sent it through the online option.

- Sam