• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Startup screen disappeared

Community Beginner ,
Dec 18, 2017 Dec 18, 2017

Copy link to clipboard

Copied

My startup screen disappeared and now I can see only a black screen with a gray rectangle at the bottom right corner when I start Ps.

I don't know the reason, but my guess is that it happened after the last Windows 10 update.

How can I see the stratup screen again?

Thanks.

Views

358

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Dec 18, 2017 Dec 18, 2017

Try updating or rolling back your video driver directly from the card manufacturer's site.

Votes

Translate

Translate
Adobe
Community Beginner ,
Dec 18, 2017 Dec 18, 2017

Copy link to clipboard

Copied

I have recently updated Ps and Windows 10.

So, my other guess is that it happened after the last Ps update.

My screen when the Ps is started:

1.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 18, 2017 Dec 18, 2017

Copy link to clipboard

Copied

Try updating or rolling back your video driver directly from the card manufacturer's site.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 19, 2017 Dec 19, 2017

Copy link to clipboard

Copied

Thanks, I installed an old driver and the issue was solved.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 19, 2017 Dec 19, 2017

Copy link to clipboard

Copied

LATEST

You're welcome.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines