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CC libraries missing completely in Muse but not other programs AND old sites not showing in Opening Welcome screen

New Here ,
Oct 31, 2017 Oct 31, 2017

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I know there are a lot of issues with this new Muse CC 2018 release and i keep trying to find the answers but I'm coming up with nothing and i truly do not wish to go back to an old version.

1. All sites are missing on the Wellcome screen when you open it BUT all the sites are in the Recent files panel.

Screen Shot 2017-10-31 at 8.55.07 PM.png

2. NOTHING! Not even a message is showing in the CC libraries! I have tons of folders and they all show in all my other programs but Muse. I even try clicking on the side fly out menu on the cc libraries and nothing happens. Its like it froze or something.

Screen Shot 2017-10-31 at 8.55.49 PM.png

I know some people said they logged out and logged back in or re-downloaded but it seems like that wasn't such a success either.

Hopefully Adobe Muse fixes this and a bunch of other issues soon!

Thanks!

-Kristina

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correct answers 1 Correct answer

Nov 03, 2017 Nov 03, 2017

For those whom it isn't working even after setting the app install location as default, can you please supply the below-mentioned file?

Following are the paths:

“C:\Users\username\AppData\Local\Temp”.

Files:

CEP8-Muse.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start-renderer.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular-renderer.txt

Mac:

/Users/username/Library/Logs/CSXS

...

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Nov 01, 2017 Nov 01, 2017

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Hi All,

Many apologies for the trouble.

Please see App weather install location is set to "default" in your Creative Cloud app as per below instructions and let me know how it goes.

Uninstall and reinstall Muse, let me know how it goes.

Screenshot_1.png  Screenshot_2.png

Regards,

Ankush

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New Here ,
Nov 01, 2017 Nov 01, 2017

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Hey Ankush,

I have uninstalled and reinstalled the app and even checked to see if it was in Default location and it did not work.

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Nov 03, 2017 Nov 03, 2017

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For those whom it isn't working even after setting the app install location as default, can you please supply the below-mentioned file?

Following are the paths:

“C:\Users\username\AppData\Local\Temp”.

Files:

CEP8-Muse.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start-renderer.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular-renderer.txt

Mac:

/Users/username/Library/Logs/CSXS

Files:

CEP8-MUSE.log

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start-renderer.log 

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start.log

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular.log

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular-renderer.log 

You can collect this files, zip them and share via any cloud sharing service like Dropbox.

Regards,

Ankush

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Community Beginner ,
Nov 13, 2017 Nov 13, 2017

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idk what any of this means. Explain further.

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Community Beginner ,
Nov 15, 2017 Nov 15, 2017

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I am also having this issue. Uninstalled and reinstalled with no success.

I went to gather the files you indicated, but neither of the files 'renderer' exist.

Perhaps that's the issue?

Here are the other three files.

Please advise ASAP as this is very frustrating and grids all Muse work to a halt.

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New Here ,
Nov 24, 2017 Nov 24, 2017

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Hello, any news? I have this problem also. logs attached WeTransfer

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New Here ,
Jan 16, 2018 Jan 16, 2018

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Sorry but I don't understand what you have posted.

I REALLY need to get my CC libraries to show up in Muse, and I am not a programming guru.

Please!!!!!  give detailed instructions on how to fix this problem.

My system is Yosemite 10.10.5

Rick Weber

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Community Beginner ,
Jan 16, 2018 Jan 16, 2018

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This helps me not even a little bit. Where is the answer?

 

Pam Castaldi

[Personal information removed by moderator.]

 

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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I have the same problem. please give me solution for this error

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Community Expert ,
Jan 14, 2022 Jan 14, 2022

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LATEST

@Dmitriy Gaynetdinov,

You have resurrected an old discussion from 2017.   And Muse has been discontinued since 2018.

Best advice:  Don't use Muse for current or future web projects.  It's no longer supported.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Dec 20, 2017 Dec 20, 2017

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What is the default location supposed to be?

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Dec 20, 2017 Dec 20, 2017

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Please tell me which version of Mac or Windows are you using?

Regards,

Ankush

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Guest
Dec 28, 2017 Dec 28, 2017

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This may be unrelated, and I'm pretty hopeless with muse (just downloaded), but I have downloaded widgets from the internet to add to muse, and opened the files. It said adding widget to muse, and it added. How do I access these widgets and add them to my muse website.

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LEGEND ,
Dec 29, 2017 Dec 29, 2017

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Yes, this is completely unrelated to this thread.

In your case:

  1. Download the widget.
  2. Double click it. — Muse will open and install the widget.
  3. You find the widget in the „Library“ panel (not „Widget Library“, not „CC Library“), from where you can drag it onto the Muse canvas.

Additionally, I strongly suggest, to first get acquainted to Muse, before cluttering your layout with 3rd party widgets — especially, because many of them may cause unexpected side effects.

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Community Beginner ,
Dec 31, 2017 Dec 31, 2017

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Hi Ankush,

I am using Yosemite 10.10.5.

Thanks!

Pam

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Community Beginner ,
Dec 20, 2017 Dec 20, 2017

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Could you please explain what we are supposed to do with these files? I am not a computer programer and have no idea what the steps are. Thanks

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