How to cancel an After Effects monthly subscription

[maria_ignacia_chile]

Hi

In november I purchased a monthly subscription to Adobe After Effects through the Adobe web page.  I later learned that the purchase was made through Digital Rivers.

I now want to cancel the subscription but I haven't been able to.  After Effects doesn´t appear as plan I am using, so I don't get the link to "manage plan" to be able to cancel.

Can anybody help me how to cancel the subscrption.

Regards

María Ignacia

[John T Smith]

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

[maria_ignacia_chile]

Thanks for your answer, but I don´t get neither of the pages its indicated in point #3 of the first link. I get this after clicking in manage plan.

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[Beverley Gray · Accepted solution]

Hi there

There are no subscriptions associated with the Adobe ID/email used to post on the forum.  Please sign out of this account on adobe.com and sign in using the Adobe ID/email you used when you signed up for the subscription.  Then, when you go to the support page, you will have the option to contact support for cancellation assistance - Contact Support

Kind regards

Bev