Chat support for Lightroom CC is broken

[philippev1975and9]

I have tried twice this afternoon and waited 1/2 hour each time with no chat response.  It would be nice if Adobe posted a notification if they are having tech issues with Chat support.  Not impressive in the least.  Particularly since this is a monthly fee support model.

[KanikaS]

Hi Philippe,

As I understand you are facing issue with Lightroom CC. We're sorry for the inconvenience you faced.

Could you please help us understand more about the issue? Is it regarding billing?

Regards

Kanika

[philippev1975and9]

I had an upgrade issue, ultimately I got it resolved through help forums. Thank you for your follow up. You should however tell your clients about response delays on the chat page so they know. Those things happen as they do at call centres, but the client should be told.

Regards

Sent from Philippe Visintini's iPhone

[KanikaS · Accepted solution]

We're glad your issue was resolved and we shall definitely share your feedback with our team.

Feel free to get back to use for any other issues.

Thanks

Kanika