Color casts with Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799 x64

[Bob G21.]

Since upgrading to the most current releases all printed images have a reddish color cast.  This would seem to be a major issue yet I am not able to obtain a response from Adobe.

I would appreciate any suggestions for next steps.

Thank you.

Bob Greenberg

[Test Screen Name]

What have you done to obtain a response from Adobe, exactly?

[Bob G21.]

this is the second time i have submitted the question. i have repeatedly

tried to initiate the chat function but it just goes in a loop, at least 20

times.

in terms of problem solving, i have a dell workstation and a dell laptop.

the workstation runs the most current release of photoshop, the laptop one

release back. both are connected to my printer, an epson p7000. with the

laptop and workstation, the images look the same on the screen, but the

prints are different, with the current release having a strong reddish cast.

On Wed, Dec 20, 2017 at 7:00 PM, Test Screen Name <forums_noreply@adobe.com>

[D Fosse]

What exactly are the settings in the print dialog? What profiles are you using for which paper, and so on?

Please post screenshots of the PS print dialog, and the printer driver advanced section ("print settings").

[Bob G21.]

I just posted the two screen shots; hopefully they come through to the

conversation. Some other points to note:

1. Running windows 10; 64 bit dell workstation;

2. Prior to upgrading to current release of LR and PS, this problem did

not exist.

I look forward to your suggestions.

Bob Greenberg

[Bob G21.]

[Bob G21.]

[Bob G21.]

Using Moab Lustre paper and custom profile created directly for me by Moab.

[D Fosse]

The settings all look fine, as far as I can tell.

Is it only this paper/profile? How does it look with Epson papers and Epson profiles?

[Bob G21.]

Thank you for having a look. I have not tried other combinations. The

issue arose when printing the same image before and then after the

photoshop upgrade. I used the same setting . . . i will try using the Moab

silver paper, perhaps the profile created for me has somehow become

corrupted. I will also download the lustre profile from Moab web site and

try it. Pending those results i will puchase some epson paper and give

that a try, too. Will keep you informed.