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Hi support team members, I have the same problem.
Can not cancel subscription.
Cancel your Adobe Stock membership
When I click on Manage plan in my account, there is always only blank page.
Tried to call customer service, unfortunately, couldnt reach them. Tried this nr- 239-016-347 from Czechia.
I tried both options several times. When trying to reach chat, it says Chat currently closed.
Is there perhaps email where we can contact the customer service?
Thanks a lot!
A
Hi Wsjwong,
I apologize for the trouble. Please try contacting our support team(through chat) using a different browser.
Feel free to update this thread in case of any additional questions.
Regards
Twarita
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this happens to me too, no button to press to cancel
However I got a reply from Adobe saying I should look at this workflow: https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html​
Doesn't help though as I know what's it supposed to be, but it's not that like this on my page.
A hotline or chat with agent will be ideal. Their chats are always engaged. I got in touch with an agent once and she/he said they are processing the payment (hopefully not for another year?) to go through so I cannot cancel now. They also said I have outstanding payment so I cannot cancel but honestly I received their email saying they are going to auto-renew my subscription for Jan so obviously it is important that I cancel now or they will try to charge me another year and say it is too late to cancel.
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Hi Wsjwong,
I apologize for the trouble. Please try contacting our support team(through chat) using a different browser.
Feel free to update this thread in case of any additional questions.
Regards
Twarita
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Branching into a new discussion,
Hi Anita,
I apologize for the trouble. Would you mind contacting our support team through chat using a different browser?
Feel free to update this thread in case of any additional questions.
Regards
Twarita