Can't create and open a project in Photoshop CC 2017

[zqa]

So, Photoshop opens fine, but as soon as I select an picture to open, nothing happens. I select the file, and nothing opens. Same if I want to create a new file, the screen pops up asking for the dimensions, and then I click OK and nothing happens. Any idea on this?

[AxelMatt]

Moved to Photoshop General Discussion

[Peru Bob]

Try resetting the preferences:

Preferences in Photoshop

[zqa]

How? I have tried to open the tutorial vid but it cannot be played.

[Peru Bob]

zqa  wrote

How? I have tried to open the tutorial vid but it cannot be played.

Just read the text on the page instead.

[juc26479651]

I'm experiencing the same problem I can see the picture on the layers panel on the right, but the main screen is blank/black. All the settings appear to be correct. I've had the issue from the very beginning (I started the subscription about a month ago), so I haven't been able to create anything yet. Will try resetting preferences, but any other ideas will be appreciated.

[cmgap]

Can you post a screen shot? Can you go under Windows and Workspace and change it to Essentials?

[juc26479651]

Someone advised me to open a new workspace, minimize it and sort of pull a new layer to the other open workspace, but I already managed to forget what did I do precisely, will have to ask her again. Weird, but it worked. It doesn't solve the problem permanently, though. Changing to Essentials didn't solve it either. Will try syncing the app and/or resetting to default. Will also post the workaround as soon as I have it Thank you for all your help so far!

[zqa]

I cant see anything. Every time I try to create a new project or open my project, nothing appears. I don't even know why...

[cmgap · Accepted solution]

Try opening a template available via the startup screen

Sent from my iPhone

[juc26479651]

cmgap​ thank you, it worked! Not only can I see the template, but also any other workspace that I open next.

However, when I exit PS and reopen it using a brand new workspace, it fails again. Still, it's good to have a workaround, I'll stick to it until there's a permanent solution.

[Martin_Bns]

Hi my friend, are you working with a dual monitor?

Let me know please,
Martin

[adzychester]

I was having the same problem, and I just uninstalled (deleting preferences) and reinstalled, and all working fine