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Lightroom Crashing

New Here ,
Dec 22, 2017 Dec 22, 2017

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Hello!

After the latest update, Lightroom keeps crashing on every attempt to open. I tried uninstalling and reinstalling both Creative Cloud and Lightroom to no avail. Here's the error message I get:

Process:         Adobe Lightroom [72322]

Path:            /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

Identifier:      com.adobe.Lightroom6

Version:         Adobe Lightroom [1149743] (6.14)

Code Type:       X86-64 (Native)

Parent Process:  launchd [155]

Responsible:     Adobe Lightroom [72322]

User ID:         501

Date/Time:       2017-12-22 13:04:54.395 -0600

OS Version:      Mac OS X 10.9.5 (13F34)

Report Version:  11

Anonymous UUID:  992344CB-2B61-3193-C32A-058ACF628E37

Sleep/Wake UUID: 5D5516C4-96EA-47ED-87B7-6A36346DAB72

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018

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correct answers 1 Correct answer

Adobe Employee , Dec 24, 2017 Dec 24, 2017

Hi adamb,

You may try to uncheck the Graphics card from the Lightroom preferences and check if that helps to fix this issue.

Open Lightroom > Preferences > Performance tab > uncheck the GPU > Restart Lightroom.

Regards,

Mohit

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Adobe Employee ,
Dec 22, 2017 Dec 22, 2017

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Moving to Lightroom CC

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Adobe Employee ,
Dec 24, 2017 Dec 24, 2017

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Hi adamb,

You may try to uncheck the Graphics card from the Lightroom preferences and check if that helps to fix this issue.

Open Lightroom > Preferences > Performance tab > uncheck the GPU > Restart Lightroom.

Regards,

Mohit

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