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accidently purchased wrong image..cant use it. can I replace it with another without being charged double?

New Here ,
Feb 07, 2017 Feb 07, 2017

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accidently purchased wrong image..cant use it. can I replace it with another without being charged double?

[Moved from non-technical Forum Lounge to specific Program forum... Mod]

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correct answers 1 Correct answer

Adobe Employee , Feb 08, 2017 Feb 08, 2017

As a gesture of goodwill I've added a credit to your account to replace the image licensed in error.

Thanks

Bev

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Adobe Employee ,
Feb 08, 2017 Feb 08, 2017

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Hi there

Could you please provide the image ID.

Thanks

Bev

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New Here ,
Feb 08, 2017 Feb 08, 2017

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Yes, its  #126517471.

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Adobe Employee ,
Feb 08, 2017 Feb 08, 2017

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As a gesture of goodwill I've added a credit to your account to replace the image licensed in error.

Thanks

Bev

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New Here ,
Feb 08, 2017 Feb 08, 2017

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Thank you kindly Beverly. Greatly appreciate your help!

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New Here ,
Feb 08, 2017 Feb 08, 2017

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Hi Beverley,

  I have the same problem...

It's for the file #44519788

Thank you very much for your help!!

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Adobe Employee ,
Feb 09, 2017 Feb 09, 2017

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Hi mike_321

I've added a credit to your account to replace the image licensed in error.

Kind regards

Bev

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New Here ,
Feb 13, 2017 Feb 13, 2017

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Thank you very much Beverley!

I see in my portfolio that I did an another mistake. I bought the file # 72703374 but I need to buy the file #57501354. I think it is because they are very similar as I did this mistake...

I'm so sorry for inconvenience. Thank you very much for your understanding!

Have a nice day!

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Adobe Employee ,
Feb 14, 2017 Feb 14, 2017

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Hi mike_321

I've added a credit to your account so you can purchase the correct image.

Thanks

Bev

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New Here ,
Dec 24, 2017 Dec 24, 2017

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Hi Beverly, I just unfortunately bought the wrong image buy clicking on buy instead of download preview. N° DE FICHIER : 109769485

What can I do to get this credit back? I didn't download it.

Thank you!

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Adobe Employee ,
Dec 25, 2017 Dec 25, 2017

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Hi Maxime,

I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
Jan 18, 2019 Jan 18, 2019

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Hey I accidentally licensed this image: #75949126 I just wanted a better look at it, but hit the wrong icon.  May I return it?  I have already licensed the one I want instead ( same series ...105 )

Thank you.

Ann.

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Community Beginner ,
Apr 25, 2019 Apr 25, 2019

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Hi Beverly,

I have purchased the wrong image: #135272826 and I can't use it for anything else.

After I purchased the wrong image, I purchased the right one: #128097441
Is it possible to get a refund for image:  #135272826 ?

Thanks!!

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New Here ,
Feb 09, 2017 Feb 09, 2017

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accidently purchased wrong image..cant use it.

The way it's designed means that it's easy to miss-click license when actualy you want to put it in the viewing library!

Katharine Bond

WRONG  CLICK FOR ME IMAGE: #114382894

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Adobe Employee ,
Feb 09, 2017 Feb 09, 2017

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Hi Katharine

I've added a credit to your account to replace the image licensed by mistake.

Kind regards

Bev

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New Here ,
Feb 13, 2017 Feb 13, 2017

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Hi, accidently buy the wrong picture......cant use it. Can I replace it without double charge? The Image ID: #123980254

Would be nice if its possible to cancel that one.

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Adobe Employee ,
Feb 14, 2017 Feb 14, 2017

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Hi krzysztofm89291659

We don't have the option of cancelling this.  I've added a credit to your account as a gesture of goodwill.

Kind regards

Bev

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New Here ,
Feb 14, 2017 Feb 14, 2017

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Thank you very much!

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