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accidently purchased wrong image..cant use it. can I replace it with another without being charged double?
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As a gesture of goodwill I've added a credit to your account to replace the image licensed in error.
Thanks
Bev
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Hi there
Could you please provide the image ID.
Thanks
Bev
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Yes, its #126517471.
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As a gesture of goodwill I've added a credit to your account to replace the image licensed in error.
Thanks
Bev
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Thank you kindly Beverly. Greatly appreciate your help!
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Hi Beverley,
I have the same problem...
It's for the file #44519788
Thank you very much for your help!!
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Hi mike_321
I've added a credit to your account to replace the image licensed in error.
Kind regards
Bev
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Thank you very much Beverley!
I see in my portfolio that I did an another mistake. I bought the file # 72703374 but I need to buy the file #57501354. I think it is because they are very similar as I did this mistake...
I'm so sorry for inconvenience. Thank you very much for your understanding!
Have a nice day!
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Hi mike_321
I've added a credit to your account so you can purchase the correct image.
Thanks
Bev
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Hi Beverly, I just unfortunately bought the wrong image buy clicking on buy instead of download preview. N° DE FICHIER : 109769485
What can I do to get this credit back? I didn't download it.
Thank you!
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Hi Maxime,
I have added an image credit to your account so that you can license a different image instead.
Hope that helps!
Feel free to update this thread in case of any additional questions.
Regards
Twarita
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Hey I accidentally licensed this image: #75949126 I just wanted a better look at it, but hit the wrong icon. May I return it? I have already licensed the one I want instead ( same series ...105 )
Thank you.
Ann.
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Hi Beverly,
I have purchased the wrong image: #135272826 and I can't use it for anything else.
After I purchased the wrong image, I purchased the right one: #128097441
Is it possible to get a refund for image: #135272826 ?
Thanks!!
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The way it's designed means that it's easy to miss-click license when actualy you want to put it in the viewing library!
Katharine Bond
WRONG CLICK FOR ME IMAGE: #114382894
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Hi Katharine
I've added a credit to your account to replace the image licensed by mistake.
Kind regards
Bev
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Hi, accidently buy the wrong picture......cant use it. Can I replace it without double charge? The Image ID: #123980254
Would be nice if its possible to cancel that one.
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Hi krzysztofm89291659
We don't have the option of cancelling this. I've added a credit to your account as a gesture of goodwill.
Kind regards
Bev
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Thank you very much!