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Help verifying

New Here ,
Dec 25, 2017 Dec 25, 2017

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I need to verify my email to go forward in downloading the free trial of Premiere. But when i launch the creative cloud desktop app it asks me to verify the email that is of a different address. I can't seem to change this

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Creative Cloud

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correct answers 1 Correct answer

Adobe Employee , Jan 16, 2018 Jan 16, 2018

Hi Marthalmeu,

Sorry for a late reply.

Please follow the steps shared in the link to change the email address and to verify it:Creative cloud won't let me switch emails! 😞

Hope this helps! feel free to update the thread for more questions.

Thanks

Kanika

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Community Expert ,
Dec 25, 2017 Dec 25, 2017

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create an adobe id using a correct email address.

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Adobe Employee ,
Jan 16, 2018 Jan 16, 2018

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Hi Marthalmeu,

Sorry for a late reply.

Please follow the steps shared in the link to change the email address and to verify it:Creative cloud won't let me switch emails! 😞

Hope this helps! feel free to update the thread for more questions.

Thanks

Kanika

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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