When can i use Photoshop CC if i just paid. Do i need to wait 24 hours?

[ludmilay89731902]

When can i use Photoshop CC if i just paid. Do i need to wait 24 hours?

[Trevor.Dennis]

You should be able to use it immediately.  I am not sure if there is an activation process with Student/Teacher versions however.

Are you having a problem then?

[ludmilay89731902]

i started to use lightroom CC already, but Photoshop still not. It says that i should buy it. And i bought 1 hour ago.  What should i do now?

[Trevor.Dennis · Accepted solution]

ludmilay89731902  wrote

i started to use lightroom CC already, but Photoshop still not. It says that i should buy it. And i bought 1 hour ago.  What should i do now?

Log in to your Adobe account

Adobe ID

In the top left corner it will show Plans & Products and should show your Creative Cloud Subscription.  Click on Manage Plan or Edit payment details to see if there are any problems.  It might not have recognised your credit card for instance.  If you can see no problem, or can't fix a problem that you see, say so in this thread, and we'll get a Staff member to look at it for you.

[Derek Cross]

Try uninstalling Photoshop, using the drop-down menu in the Creative Cloud app (see screen shot), then reinstall.

[D Fosse]

Before doing anything else, I'd try to log out from the CC app, then log back in. This should rescan all installed apps.

As the others have said, there's no wait. You should be in business immediately.

[Trevor.Dennis]

I put up a request in the Back Room forum, so I imagine a staff member will take a look, but they will surely be having a Christmas break right now.  I bet that the OP has fixed it and not come back.

[Peru Bob]

https://forums.adobe.com/people/D+Fosse  wrote

Before doing anything else, I'd try to log out from the CC app, then log back in. This should rescan all installed apps.

...and also restart the computer.

[Rajashree Bhattacharya]

Hi Ludmila,

Your purchase will be through Digital river store, you can use it as soon as the payment needs approved by your bank which is almost always is a very short duration of time.

Thanks

Rajashree

[Trevor.Dennis]

Thanks for checking this Rajashree.