end of file issues with photoshop CC

[cathrine.levan]

Hi,

I don't seem to be able to open photoshop (yes my subscription is up to date). It starts to open then says "Could not initialize because unexpected end of file was encountered. This is not an individual file issue. It's global to photoshop. It won't even start up or create a new blank document.

What I've tried;

updating the program

uninstalling and reinstalling

Can anyone please help me? I have some photo work that I can't do until this problem is solved.

Cathrine

[Barbara Ash · Accepted solution]

Try resetting preferences. Preferences in Photoshop

[shanew9803286]

How do you reset the preferences if you can't open Photoshop? Is there another way?

[Barbara Ash]

Yes, you can manually delete the preferences file.

First, quit Photoshop!

Then navigate to:

MAC

~/Users/[Username]/Library/Preferences/Adobe Photoshop CC 2018 Settings

and delete the Adobe Photoshop CC 2018 Prefs.psp file

WINDOWS 7

C:\Users\[username]\AppData\Roaming\Adobe\Adobe Photoshop CC 2018\Adobe Photoshop CC 2018 Settings

and Delete the Adobe photoshp CCx Prefs.psp and Adobe Photoshp X64 CCx Prefs.sps files

----------

If deleting the prefs.sps file doesn't solve the issue . . .

When you uninstalled and reinstalled, did you try using the CC Cleaner tool? Using that tool you would still uninstall and reinstall but sometimes the process is more successful with the Cleaner tool.

Use the Creative Cloud Cleaner Tool to solve installation problems

[Kelli Jae Baeli]

i don't have a prefs.psp  or prefs.sps file in that directory. now what?

[Barbara Ash]

There are detailed instructions for deleting the preferences file at

How to delete/reset Photoshop preferences

[marcel_brynard]

Thank you very much!! 

This solved it for me!

[Ciskaline]

Fastest solution for me is to open the file with a program called PAINT and simply hit SAVE. It will then open in Photoshop.

[YnG]

After trying every other suggestion this one worked for me:

Photoshop 2018 Memory Issue

It took only 20 seconds