Adobe Photoshop CC 2018 [serious problem with importing video footage and exporting video for rendering in H.264]

[keafh55415019]

Adobe Photoshop CC 2018- Has a serious problem with importing video footage and exporting video for rendering in H.264

[JJMack]

Have you reported the bug to Adobe if not use this link Photoshop Family Customer Community

[davescm]

If you do raise a bug report - you will need to give far more information than you post above including :

System details, details of exactly what problem you are seeing (serious problem is too vague) , what you have done so far in testing it.

I can import and render H264 here without a problem on CC2018 version r.190 on Windows 10 (version 1709)

Dave

[John Waller]

keafh55415019  wrote

Adobe Photoshop CC 2018- Has a serious problem with importing video footage and exporting video for rendering in H.264

Can you provide a set of reproducible steps that we can all follow to confirm if this is indeed a program bug or an issue confined to your system?

If it's a bug and the Adobe engineers can reproduce it on their machines, they're more likely to fix it quickly.

If the Adobe engineers cannot reproduce it, they'll take a lot longer to diagnose it and fix it.

[keafh55415019]

Hello Adobe engineers,

I have three screenshots to prove this problem in Adobe photoshop CC 2018.

1st - I create the new doc.

2nd - I go to file > Import > Video Frames to Layers...

3rd - Then a window appears... Initializing Video Import...this process

never stops, the cycle goes on and on almost stuck in some kind of crash

mode. I cancel the operation![image: Inline image 1][image: Inline

image 3][image:

Inline image 2]

On Fri, Dec 29, 2017 at 6:28 AM, John Waller <forums_noreply@adobe.com>

[davescm]

Hi

This is a user to user forum where questions are answered by volunteers, not Adobe engineers. The forum linked by JJMack in his earlier post does get seen by engineers.

No images were attached to your post. You need to post on-line to attach images, either paste them or use the link highlighted below. Answering by email will not attach images.

Dave

[keafh55415019]

Ok... No images are necessary if you replicate the steps I provided.

1st - I create the new doc.

2nd - I go to file > Import > Video Frames to Layers...

3rd - Then a window appears... Initializing Video Import...this process

never stops, the cycle goes on and on almost stuck in some kind of crash

mode. I cancel the operation!

[davescm]

As I said earlier - no problems here using those steps in CC2018 version r.190 on Windows 10 (version 1709)

Dave

[keafh55415019]

I'm using a MacBook pro.

OS X El Capitan (/ɛl kæpɪˈtɑːn/ el-KAP-ɪ-TAHN) (version 10.11)

[John Waller]

Is this when you import any video footage from any source? or is it one specific file?

Can you upload a typical file where you see this happening s we can download it and try it out?

Upload to Dropbox or similar and post a link here.

[keafh55415019]

Ok let's take from the top!

I am having serious problems importing Mp4 ( H.264 files) into Adobe

Photoshop CC 2018.

I am a Multimedia instructor at Shaker Hts. High School.

(I did not have this issue until I updated from Photoshop 2017 version.)

I'm using a MacBook pro.

OS X El Capitan (version 10.11)

I want to import videos from desktop the files are Mp4.

These are the steps I take in Adobe Photoshop CC 2018.

1st - I create the new doc. Film & video HD 1080

2nd - I go to file > Import > Video Frames to Layers...

3rd - Then a window appears... Initializing Video Import...*This process

never stops, the cycle goes on and on almost stuck in some kind of crash

mode*. I cancel the operation!

I can't import the video files into Photoshop!

On Fri, Dec 29, 2017 at 5:26 PM, John Waller <forums_noreply@adobe.com>

[John Waller]

OK, so the issue you are reporting does not include exporting.

File > Import > Video Frames to Layers... leads to a never-ending loop.

I've just tried the sequence you outlined and all went well. No issues.

The main difference between your system and mine, that I can see, is that I'm running High Sierra (10.13.2).

Have you tried all the usual preliminary troubleshooting steps such as re-booting?

[Lumigraphics]

This is nowhere near enough information. Where did the original file come from, what container format (AVI, MOV, WMV are examples) and codec (h.264, h.265, MPEG-1, AVCHD, among many) are used, and how large is it? Video is resource-intensive and an older MacBook Pro may not have enough memory to handle video editing. Or, it could be a format that Photoshop doesn't support. Does it play in QuickTime Player or VLC? You may need to convert it to another format before editing.

[kennikinsM]

I have a similar problem. I am running High Sierra on a iMac. when I try to EXPORT by "render to video" on photoshop cc I get the loop "Initializing Video Import" and it does nothing.

[Lumigraphics]

I recommend reviewing Adobe's documentation...

https://helpx.adobe.com/photoshop/using/importing-video-files-image-sequences.html