Adobe Pro DC installer stops at 3%

[Nick the Floot]

I have been trying to install Pro DC since last night, and have paid for and downloaded the installer. Last night it got up to 3% and then simply stopped downloading, this took over 45 minutes. This morning I tried again. I have since re-downloaded the installer, but I'm still stuck at 2% downloading. It says it's calculating the time remaining but nothing ever changes.

It's just said the server isn't responding correctly, please retry.

FWIW I have managed to download everything else today; that is, I'm able to open emails, download attachments, etc, so it doesn't seem to be an internet connection issue.

[Bani Verma]

Moving to Installing, Updating, & Subscribing to Acrobat​

[AnandSri]

Hello Nickfloot,

As per the description above, you are not able to download the Acrobat Pro DC as download get stuck at 3%, Is that correct?

Please refer and try the troubleshooting steps from the following KB docs Troubleshoot Adobe Acrobat Reader installation | Windows

Troubleshoot Adobe Creative Cloud download and install issues

Troubleshoot Adobe download problems

Hope this helps and let us know how it goes.

Regards,

Anand Sri.

[Nick the Floot]

Hi, it was an issue with a fairly slow internet connection. Once we reset

everything I was able to download it onto my MacBook and it's all fine now,

thank you!

[Personal info removed by Moderator: Email, phone number]

[AnandSri]

Glad it's working now! Give us a shout if you need any assistance with Acrobat/Reader/Document Cloud Services in future.

Regards,

Anand Sri.

[DanielB5371]

My downloading stops at 3.7% and I've tried a lot of times. It doesn't seem to be internet 

[Guest]

Mine get to 9.3% and stops too.

tried for second time, exactly same result

[Amal.]

Hi Mranderton,

We are sorry for the trouble and the delay in response. I hope you would be able to fix it by now. If the issue still persists. Have you tried the steps provided in this thread earlier?

If it still doesn't work, please provide us logs by performing the below steps:

1. https://swupmf.adobe.com/webfeed/AdobeLogCollectorTool/mac/LogCollectorTool.dmg
2. Double Click to open dmg
3. Run the Log Collector tool application
4. Follow the instructions shown on the screen
5. Share the .zxp file created by the tool

Let us know how it goes

Regards

Amal