Indesign screen distortions when scrolling

[roxanneltaylor]

I'm using InDesign CC 2018, and as I work between pages, scroll or zoom-in/out, screen distortions appear on the page. A sample image is attached.

In this example, the grey in the bottom right-half of the document isn't supposed to be there. It appears to be an artefact from the background. Changing pages or scrolling more will typically make the issue move to a different part of the page or disappear.

Any suggestions?

[Laubender · Accepted solution]

What should help: Turn off GPU Acceleration.

Best,
Uwe

[roxanneltaylor]

Thanks! That seemed to fix the problem.

[leanneb39063961]

Hi,

I seem to be having a similar problem, however I am using a Windows machine. All specs seem to be fine on the laptop including the graphics card. I'm using Indesign version 17.4 x64. When I scroll my Indesign distorts as per the image attached, the only way to rectify it is to change to preview mode or scroll off the page and bring it back down again. The longer I specd on a design the more often it happens. I don't have the option to disable the GPU. Does anyone know what the problem could be and how to resolve it?

[defaultl2dcn3pi5o8u]

That's screen tearing. Your hardware may be too weak to run at the resolutuion you are running. Hard to say without knowing your environment. Make sure drivers are updated, and that your CPU and GPU are not running hot- which would bottleneck performance by automatically throttling to prevent overheating.

[leanneb39063961]

Thank you, it helps to know what it is, now just to try and identify why it is happening.