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Can Someone Cancel My CreativeCloud Membership

New Here ,
Jan 05, 2018 Jan 05, 2018

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I can't cancel my subscription. I tried clicking on manage plan but it sent me to a website that doesn't have the cancel button. I also tried the 24 hour chat thing, waited for more than an hour and still didn't get a reply. Can someone help?

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Creative Cloud

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correct answers 1 Correct answer

Adobe Employee , Jan 05, 2018 Jan 05, 2018

Hi Noora & Roman

As both of you have an active subscription & the latest version of the product, please contact our support engineers via https://helpx.adobe.com/in/contact.html

You may send a tweet by private message or DM at @AdobeCare

Regards

Rajashree

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LEGEND ,
Jan 05, 2018 Jan 05, 2018

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You could try using a different browser to find the cancel button.

I will link your posting in another posting where someone might be able to offer assistance.

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New Here ,
Jan 05, 2018 Jan 05, 2018

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I also have the same situation. I want to cancel my Creative Cloud Membership. There is no button for this.

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Community Expert ,
Jan 05, 2018 Jan 05, 2018

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Adobe Employee ,
Jan 05, 2018 Jan 05, 2018

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Hi Noora & Roman

As both of you have an active subscription & the latest version of the product, please contact our support engineers via https://helpx.adobe.com/in/contact.html

You may send a tweet by private message or DM at @AdobeCare

Regards

Rajashree

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