CC Individual Subscription, Lightroom CC Says Trial

[максимм71422590]

I still have this problem. What I can do to solve it?

[Just Shoot Me]

If I read the original post correctly the OP has a TEAM subscription.

TEAM subscriptions may not include the rights to use LR CC, Cloud Centric, Desktop computer app.

Just my take on it. It it does then it would only included the normal 20 GBs of cloud storage that you get with a Photographers subscription.

[максимм71422590]

I have individual plan Lightroom CC with 1 Tb of cloud storage but I still have expired trial and can't use Lightroom.

[Just Shoot Me]

Sign Out of the CC DTA, Restart your system then sign back in. See if it activates properly

[максимм71422590]

So I have two plans, also an old Creative Cloud for Photographers. I think it prevents to work normally.

[Just Shoot Me]

If you have an old Photographer plan subscription that was cancelled that could be part of the cause of the current confusion.

You should log in to the main adobe site and click the Manage Account button and check the current status of the plan you now have.

[максимм71422590]

I already cancelled this old plan, but they say it will be cancelled at the end of this month. But don't want to wait so long.

[Just Shoot Me]

So there is no record of the new plan under the Manage Account and then the Manage Plan link?

[максимм71422590]

Yes, I see this link, but can't change anything

[Just Shoot Me]

Not sure what to tell you.

I'll ask a Staff member to look in on your posts.

[максимм71422590]

thank you!

[максимм71422590]

Yes, tried, and I still have this problem. He says that I should buy it, though I already have a plan(

[Just Shoot Me]

Have you sign in to your account, Adobe ID, on the main Adobe website and checked your account?

https://www.adobe.com

[chiaralosh]

i have the same problem!!!!! what is the solution??? ;(

[Rajashree Bhattacharya]

Hi All,

Apologies for the inconvenience being faced. I have asked the Social team to respond. Please expect a response by Monday.

Thanks

Rajashree

[Sahil.Chawla]

Hi Chiaralosh,

As you're getting a trial error, could you please let us know which exact version of Lightroom CC are you using? You can check the version by going to Help > About Lightroom CC, If you're not using Version 1.1 then please try updating LR through the Creative Cloud App.

If the above suggestion doesn't work then please try the steps mentioned on this article: Stop Adobe Creative Cloud from opening in trial mode after purchase

Regards,
Sahil