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My Creative Cloud app is stuck on the email verification page and says that I must verify my email to continue. The problem is, I used a temporary email to log on to the app and now that email is lost forever. I would be happy to make another account with another email it's just that no matter what i do i cannot get past this prompt on the app. i have tried deleting and re-installing the app but it is always stuck on the same prompt that I have no way of surpassing or getting out of.
Delete the entire contents of the OOBE folder:
1) Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.
2) Browse to the following location based on your operating system.
A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app after signing-in with a correct email address, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
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I followed these instructions correctly, but when I reinstalled the cc app the exact same thing happened that was happening at the start.
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Delete the entire contents of the OOBE folder:
1) Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.
2) Browse to the following location based on your operating system.
A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.
B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE
Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe
3) start the cc app and sign in
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Oh my God thank you so much.
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you're welcome.
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i've deleted the entire OOBE folder but when i re-launch the CC app the email verification is still there!!! what should i do now?