Photoshop CC 2018 - generator issue still not resolved, please help

[jrahn88]

Hello,

Whenever I open photoshop or go to export my work, i'm greeted with the "There is a problem with Generator. Please quit Photoshop and try again. If the problem persists, remove any third-party plug-ins or try to reinstalling Photoshop." Any help would be greatly appreciated, since PS is unusable at this point.

I've tried the two official solutions to get this resolved, but neither seemed to work. I've tried assigning full permissions to the adobe and photoshop folder in my profile, program directories, Just deleting the folders in my profile, deleting my profile and reinstalling PS, deleting my profile and adding user to the administrator group then installing PS, Running the cleanup tool and reloading PS and finally last week I thought reloading windows 10 would finally fix this issue, but it didn't.

I can uncheck the Generator plugin and that only makes the dialog go away until the next time I try and export. When i do finally do an export, I get the error message and it just sits processing and can never actually export my work. Is there any way to just force disable generator? I'm running windows 10 x64 (1709) and photoshop 2018 (19.0.1), but i've had this issue for sometime. Let me know if there is any additional info or logs that I can add or something I could try to get these images exported.

This is the error I see in the generator_laest log:

warning:crema 09:34:24.360 C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Generator\crema.generate\lib\file-utils\index.js:73:28] Unable to move file. Copying instead: { [Error: EXDEV: cross-device link not permitted, rename 'C:\Users\username\AppData\Local\Temp\tmp-3876mYqAjGHwLEnO' -> 'N:\Folder\folder\folder\folder\folder\image.png']

  errno: -4037,

  code: 'EXDEV',

  syscall: 'rename',

  path: 'C:\\Users\\username\\AppData\\Local\\Temp\\tmp-3876mYqAjGHwLEnO',

  dest: 'N:\\Folder\\folder\\folder\\folder\\folder\\image.png' }

Here is some output from generator_1:

[info:core 09:10:12.649 C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Generator-builtin\lib\generator.js:234:25] Detected Photoshop version: 19.0.1

[1;31mNo viable plugins were found in 'C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\Generator'

[0m[info:core 09:10:12.697 C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Generator-builtin\lib\generator.js:1903:21] Loading plugin: generator-assets (v2.9.0) from directory: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Generator\assets.generate

[warning:core 09:10:13.716 C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Generator-builtin\lib\generator.js:892:21] WARNING the imageChanged event is expensive, please consider NOT listening to it

[info:core 09:10:13.723 C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Generator-builtin\lib\generator.js:1919:21] Plugin loaded: generator-assets

[info:core 09:10:13.730 C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Generator-builtin\lib\generator.js:1903:21] Loading plugin: crema (v3.0.13) from directory: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Generator\crema.generate

[info:core 09:10:15.802 C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Generator-builtin\lib\generator.js:1919:21] Plugin loaded: crema

[warning:core 09:10:16.253 C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Generator-builtin\lib\generator.js:892:21] WARNING the imageChanged event is expensive, please consider NOT listening to it

[1;31muser settings file could not be created

[0m[warning:core 09:10:17.769 C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Generator-builtin\lib\generator.js:129:25] Photoshop error { id: 18, body: 'Unknown JavaScript error' }

[info:crema 09:10:18.423 C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Generator\crema.generate\main.js:343:17] Accepted websocket connection with ID 0

[0mGET /handshake  [32m200  [0m4.871 ms - - [0m

[info:crema 09:10:18.455 C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Generator\crema.generate\main.js:301:17] initial message recieved

[info:crema 09:10:18.472 C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Generator\crema.generate\main.js:165:21] received command: docinfo

[info:crema 09:10:18.877 C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Generator\crema.generate\main.js:165:21] received command: generatePreview

[info:core 09:10:19.028 C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Generator-builtin\lib\photoshop.js:488:26] 35ms to receive 12304.7 kB (351563.5 kB/s)

[info:core 09:10:19.087 C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Generator-builtin\lib\convert.js:231:20] Using Flite for image encoding

[0mGET /preview/1.png?t=1515165018875  [32m200  [0m2.699 ms - - [0m

[info:crema 09:10:40.192 C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Generator\crema.generate\main.js:356:21] WebSocket connection with ID 0 closed

[warning:core 09:10:42.469 C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Generator-builtin\lib\generator.js:129:25] Photoshop error Pipe read error: Error: EPIPE: broken pipe, read

[info:core 09:10:42.474 C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Generator-builtin\lib\generator.js:124:25] Photoshop connection closed

[info:core 09:10:42.481 C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Generator-builtin\lib\generator.js:124:25] Photoshop connection closed

[1;31mExiting with code 0: Generator close event

[0m

[jrahn88 · Accepted solution]

It looks like photoshop and CC app are using two different versions of Node JS. 4.x.x.x and 6.x.x.x.

These were updated at some point and it causes app whitelisting issues. Created new rules and it works like a charm now.

I answered my own question.

This can be closed.

[ns`bdfhi;sfopijh]

Hi would you mind sharing what you did to fix it? I'm not sure what you mean in the answer and I can't get it to work

[jrahn88]

If your a mac user, this does not apply to you. If your a home user, this doesn't apply to you. I'm referring to Microsoft's applocker which is part of Windows enterprise edition, which is not available for home users. If your not sure what Applocker/application whitelisting is, ask your IT or helpdesk to look at my solution, they will know.

To check if this is your issue, launch PS and cause the error, then check event viewer. Under Applications and services>Microsoft>Windows>Applocker>Exe and DLL.

If this log is blank or you don't have any errors, this solution won't help you.

If you do have errors, look and see if there is a node.exe that is being blocked.

Hope this clears things up.