When migrating my catalog to LRCC it "reset" all of my images!!!!

[bobbyb1951]

I am really frustrated.  either with myself for doing something stupid or with Adobe for an unintended consequence of migration.  Over this weekend I have been migrating my catalog to the cloud as part of joining LRCC.  Going back into Classic, all 20,000 of my images have been "reset" to how they came into LR in the first place.  For the 700 that I am currently working on, I went into the history for each image and set the image on the step before "reset", then I had to wait while the message went to the cloud and came back before I could reset the next one.  It took me 3 freaking hours.  I am hoping that there is a fix that will keep me from having to do this manually for the rest of my valuable (to me) images.  HELP!!!!! please!

[Akash Sharma]

Hi bobbyb1951,

We're sorry to hear that your Lightroom CC synced images are being reset while migrating your catalog.

Could you please refer the section "All assets are missing" from this documentation Possible errors | Migrating photos to Lightroom CC and let us know the outcome?

Thanks,

Akash

[bobbyb1951]

Akashi Sharma

Thanks for directing me to the ³Possible Errors² website.  However, none of

the situations described there cover my problem.  My problem is that all of

my photographs were reset to their original settings as imported to

Lightroom.  All of the adjustments made have been neutralized.  The history

for each image adjusted, or not, has ³reset settings² at the top.  For the

images that were adjusted the history is there.  As I mentioned on the

website I spent 3 hours going into each image for my current project and set

the image back on the last item in history under ³reset settings².  I really

don¹t have the time to do this to my entire catalog.  I need a solution from

Adobe for this please.

Bob Bloom

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[Neox99]

Is not the purpose of a Lr catalog backup for just such problems?

I would:

Delete every file in the cloud that was synced from Lr Classic -

Use a backup catalog to get my library repaired -

Sync 1/2 dozen images and test the result.

[bobbyb1951]

I will need someone to walk me through this.  I am not confident to do it on

my own.  I am not available to do this until Friday.  I am traveling without

my personal computer.  Can we set up an appointment for Friday for someone

to walk me through this procedure?

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[Akash Sharma · Accepted solution]

Hi Bob,

I'd recommend you get in touch with our Technical support team here contact-bumper once you are back on Friday. They will be able to walk you through the migration workflow and help you with your queries.

Feel free to update us if you have any question or sharing.

Regards,

Akash

[bobbyb1951]

Thanks Akash

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