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Save - Unknown Error

Community Beginner ,
Jan 08, 2018 Jan 08, 2018

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When I try to save a specific file (either as a jpeg or as the original with settings) I get the error 'Unknown Error (1)' and the file name.

I can save other images without problems.

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Community Expert ,
Jan 08, 2018 Jan 08, 2018

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Hi Ashley, could this Photo be a synced Smart Previe from Classic by any chance? (You can check the i bottom right and see what is stored in the Cloud)

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Community Beginner ,
Jan 08, 2018 Jan 08, 2018

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Thanks but it's not a preview.

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Advocate ,
Jan 12, 2018 Jan 12, 2018

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Screen Shot 2018-01-12 at 2.48.23 PM.png

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Community Expert ,
Jan 11, 2018 Jan 11, 2018

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Trying clicking the info button bottom right and I then think a dropdown on the little dot... it’s ‘get this original‘ or similar.

If it does bring it from the cloud to local, the try to save it then.

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