Timing [Waiting for an Adobe rep to assist with corrupt catalogue issue]

[kristind26802770]

I have a corrupt catalog. Spoke to an Adobe rep this morning at 9:30 and was on the hone with him for an hour.  he couldn't solve the problem and said he would call back.  It's now almost 7:30pm.  how long does it usually take for a rep to get back to you?  thanks

[Neox99]

'USUALLY'?  Never

Call backs are a rare thing.

[Just Shoot Me]

You should have backups of the catalog file that are no more than one week old, sometimes even newer.

Find and use the newest backup.

[broken_product]

Yeah, Adobe has some of the worst customer service representatives ever. They will not call you back