• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

"Error initializing Java Runtime Environment. You may need to reinstall flash."

New Here ,
Jan 07, 2018 Jan 07, 2018

Copy link to clipboard

Copied

So I attempted the virtual camera tutorial animation on the adobe webpage for Animate CC.

When the animation was complete, I tried to export it as a .mov file.

However, I was greeted with the message: "Error initializing Java Runtime Environment. You may need to reinstall flash."

So I tried uninstalling and reinstalling Flash Player for my default browser(Firefox), but nothing.

I was told to delete and recreate/modify the jvm.ini file in my Configuration folder in the install directory, so I did. I changed -Xmx256m to -Xmx1024m to -Xmx128m and back to -Xmx256m; I deleted it and restarted Animate CC, I moved it from C:\Users\myUsername\Appdata\Local\Adobe\Animate CC 2017\en_US\Configuration\ActionScript 3.0 to my install directory\Common\Configuration\ActionScript (which did not already have it for some reason- is this normal?) and to the en_US\ConfigurationActionScript 3.0 folder in the install directory, then copied it around and put it in half of the folders in the install directory. Still nothing.

I tried running the application as an administrator. This had no effect.

Someone else advised me to install the 2010 and 2008 Microsoft C++ Redistributable Packages- this does not make sense to me as I already have the more recent 2012 packages, which I don't want to remove in fear of disrupting other applications I frequent that require them.

This seems to be a problem caused by ActionScript ONLY, as there was no error message when I removed the Camera and tried exporting (hence I put it here and not in General.)

Does anyone have a solution? This problem has been tearing at my sanity for 2 days now, I haven't been able to move on to other projects as I have a feeling all ActionScript documents will suffer the same fate, preventing me from using any camera, 3D or code at all. I would hate to have to move to other animation software because of this tiny error message. I can provide additional information too- any help would be greatly appreciated. Thanks in advance!

Views

2.6K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Jan 08, 2018 Jan 08, 2018

if you don't have other cc programs, or you do, but the problem caused by this makes the following solution worthwhile:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the c

...

Votes

Translate

Translate
Community Expert ,
Jan 08, 2018 Jan 08, 2018

Copy link to clipboard

Copied

what version of animate?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 08, 2018 Jan 08, 2018

Copy link to clipboard

Copied

2017 16.5.1.104

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 08, 2018 Jan 08, 2018

Copy link to clipboard

Copied

if you don't have other cc programs, or you do, but the problem caused by this makes the following solution worthwhile:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using an admin account; (see solution 3 here) https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[moved from ActionScript 3 to Adobe Animate CC - General]

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 08, 2018 Jan 08, 2018

Copy link to clipboard

Copied

I uninstalled and reinstalled everything CC related, and it worked. Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 09, 2018 Jan 09, 2018

Copy link to clipboard

Copied

LATEST

you're welcome.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines