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Acrobat 9 Crashes When I Right-Click

New Here ,
Jan 09, 2018 Jan 09, 2018

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Hi all, new here.

As the title says, whenever I have a doc open in Acrobat 9 Standard and I right click on the doc Acrobat stops responding. No changes that I know of recently and it is up to date.

Thanks,

Jared

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Jan 09, 2018 Jan 09, 2018

Hello Flightsimguy,

As per the description above, Acrobat Standard 9 is freezing when you right click on the document, Is that correct?

Please refer and try the suggestions from the following KB doc Resolve Acrobat DC intermittent crashes on Windows

https://acrobatusers.com/forum/deployment-installation/acrobat-9-crash-problem/

Note: Acrobat 9 is already declared as End of support product, the above suggestions may or may not work, for more information refer to End of support | Reader 9 and Acrobat 9 (and earlier)

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Adobe Employee ,
Jan 09, 2018 Jan 09, 2018

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Hello Flightsimguy,

As per the description above, Acrobat Standard 9 is freezing when you right click on the document, Is that correct?

Please refer and try the suggestions from the following KB doc Resolve Acrobat DC intermittent crashes on Windows

https://acrobatusers.com/forum/deployment-installation/acrobat-9-crash-problem/

Note: Acrobat 9 is already declared as End of support product, the above suggestions may or may not work, for more information refer to End of support | Reader 9 and Acrobat 9 (and earlier)

Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

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