Documents with hyperlinks not opening in Acrobat

[aj159]

I've been having a few issues recently when opening a PDF which contains a hyperlink in Acrobat.

We generate a lot of PDF invoices which contain a link to a Paypal account so the customer can pay their invoice. It appears ok when previewing the document through Chrome but when the PDF is double clicked to view it in Acrobat, nothing loads. I've tried this with a few documents with similar links and it looks like Acrobat is trying to open it as the file is 'in use' when I try to delete it but it never actually opens it.

Has anyone else experienced this? I've tried uninstalling Acrobat and reinstalling it and have checked for updates but am still having issues. I wasn't sure if there was something within Acrobat which needs to be selected to view these documents.

Any help would be appreciated!

Thanks

[MeenakshiNegi]

Hi Aj,

Sorry for the delay in response.

If the issue still not resolved, could you please provide the details mentioned below:

- How did you create that PDF?

- Name and dot version of the application you are using to open the file. (Take help from the steps mentioned here Identify the product and its version for Acrobat and Reader DC )

-Is it an issue with this particular file?

- Can you share the file with us so we can check it on our end? If yes, use the steps mentioned here How to share a file using Adobe Document Cloud to share it.

Let us know if you have any questions.

Regards,

Meenakshi