Animate Keeps Crashing

[aubreyr65291990]

My daughter received Animate CC for Christmas and she is very frustrated because she creates a piece of work and then the program will shut down unexpectedly. It happens every time she uses it. Any ideas?

[John T Smith]

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

[aubreyr65291990]

Windows 10

[jays57009505]

Experiencing the exact same thing on Windows 10

[Preran]

Hi Jay,

Does this happen with all files or just some? Can you provide us with more details so that we can investigate further.

Also check if your computer meets system requirements for Adobe Animate : Adobe Animate CC system requirements

You can get in touch with the support team directly using this link: contact-bumper 

[kobawsky]

What the hell is happening with this product??? It crashes ALL THE TIME, from nothing! I'm an iMac/Mabook (Mac OS High Sierra 10.13.2) user and both crashes (Animate CC 18.0.1 Build 115), always losing my work progress, it's ridiculous! Happens with the most simply action as painting something or manipulating shapes or lines!

[carofb]

My daughter has the same problem. After new year Animate started crashing every time she clicks on the Insert menu. We contacted support but they haven't been able to solve the problem. Any good ideas to why this happens and how to fix it?

[Preran]

Do you have a case number to share? If you do, send me a private message with the information. To send a private message, click my picture and use the Message button.

Thanks,

Preran

[garrel86808691]

Having same exact problem!!!!  Very frustrated!!!!  Someone help!!!  I'm trying to finish project

[carofb]

Preran helped getting in touch with the right part of the support team. The problem was solved during a remote seasion. Animate is working again. Hope you find the help you need too.

[Colin Holgate]

Can you say what it was that fixed the problem for you?

[carofb]

Unfortunately not. He did several things before the problem was fixed. Contact Preran or support and ask for a remote session with the team that knows Animate.

[UDESCO]

Can you please try deleting your Animate preferences once and then start afresh. (reset preferences)

If the problem persists, please contact the support team using the contact shared by Preran.

[lagommette]

Hi,

I have had the same issue for weeks. I have tried everything I found on the internet. Except throwing my mac out of the windows...

This is the message I get when I launch my app:

Process:               Adobe Animate CC 2018 [587]

Path:                  /Applications/Adobe Animate CC 2018/Adobe Animate CC 2018.app/Contents/MacOS/Adobe Animate CC 2018

Identifier:            com.adobe.Adobe Animate CC 2018.application

Version:               18.0.1 (18.0.1.115)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Animate CC 2018 [587]

User ID:               501

Date/Time:             2018-04-18 21:16:09.686 +0200

OS Version:            Mac OS X 10.13.3 (17D102)

Report Version:        12

Anonymous UUID:        F3FB9C92-46DB-EDCA-714A-8C5AF3539083

Time Awake Since Boot: 910 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGABRT)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000580

Exception Note:        EXC_CORPSE_NOTIFY

VM Regions Near 0x580:

-->

    __TEXT                 0000000100000000-00000001024cf000 [ 36.8M] r-x/rwx SM=COW     [/Applications/Adobe Animate CC 2018/Adobe Animate CC 2018.app/Contents/MacOS/Adobe Animate CC 2018]

Application Specific Information:

abort() called

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libsystem_kernel.dylib        0x00007fff6a610e3e __pthread_kill + 10

1   libsystem_pthread.dylib        0x00007fff6a74f150 pthread_kill + 333

2   libsystem_c.dylib              0x00007fff6a56d312 abort + 127

3   libjvm.dylib                  0x000000012a489d63 os::abort(bool) + 25

4   libjvm.dylib                  0x000000012a5b0e3a VMError::report_and_die() + 2304

5   libjvm.dylib                  0x000000012a48b98e JVM_handle_bsd_signal + 1131

6   libjvm.dylib                  0x000000012a487bf3 signalHandler(int, __siginfo*, void*) + 47

7   libsystem_platform.dylib      0x00007fff6a742f5a _sigtramp + 26

8   ???                            0x0000000115255b80 0 + 4649737088

Model: MacBookPro8,1, BootROM MBP81.004D.B00, 2 processors, Intel Core i5, 2,3 GHz, 4 GB, SMC 1.68f99

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.102.30)

Bluetooth: Version 6.0.2f2, 3 services, 18 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: Crucial_CT250MX200SSD1, 250,06 GB

Serial ATA Device: MATSHITADVD-R   UJ-8A8

USB Device: USB 2.0 Bus

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Apple Optical USB Mouse

USB Device: IR Receiver

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

Any idea of what is happening ?

Thanks a lot for your help.

Regards,

Nicolas

[Preran · Accepted solution]

Send me your Adobe ID, location and phone number over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for further investigation.

[whatapaagal]

I've been facing the same issue. It keeps crashing. The other issue I am facing is that it does not export the file to.mov format. Instead, it crashes and the file saves as .swf. This is so frustrating and is really delaying my work.

[Viktoria24203226e6hj]

HI, I am also facing the same problem. I only wanted to start learning this software and I cannot as it keeps crashing from anything. I would need to use this software with premade illustrator files, but the following happens.

Trying to import an illustrator file = crashes and exits

Copy Pastes layers one by one then trying to save the file = crashes and exits

Can Anything be done to fix this issue?

Edition Windows 10 Enterprise
Version 21H2
Installed on ‎26/‎08/‎2020
OS build 19044.2251
Experience Windows Feature Experience Pack 120.2212.4180.0

[kglad]

reset your preferences:

1.assign (if none now exist) a custom keyboard shortcut:

2.reset your preferences* (you should not give up on this until you've tried several times)

3.confirm you were successful by checking your keyboard shortcut was reset

if it's not, return to step 2

if it is reset, check if the problem is resolved

* press and hold Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) as you start Animate.

[antonioc64057869]

It's 2023 and still crashes without heavy workload, seriously wth is wrong with this software?

[kglad]

@antonioc64057869 

most of us see no such problem. ie, there's something about your computer system that's playing a key to the crashes.

[stefanb88501449]

Because it is a piece of crap software on Mac Intel and Mac Silicon
Still crashes in 2024 : create a new doc, create a rectangle, fiddle with stroke and fill and boooooom... crash. (Tested on MacPro Intel, MacBook Pro M1, MacBook Pro M3)

[kglad]

@stefanb88501449 

did you reset your preferences?

[Stefan3540528282op]

Yep. And fresh install on a new Macbook fresh out of the box. (MacBookPro M3)

[kglad]

contact adobe support and then update this thread.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.