1 Reply Latest reply on Jan 10, 2018 1:16 PM by Preran

    Can't install XD in Creative Cloud app

    iloveyunjae

      I can't install XD in the Creative Cloud app help!!

       

      This is what I got:

       

      Exit Code: 191

      -------------------------------------- Summary --------------------------------------

      - 2 fatal error(s), 2 error(s), 0 warnings(s)

       

      FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:3.1.12.2

      FATAL: Error occurred in install of package (Name: UWPAssets Version: 3.1.12.2). Error code: '191'

      ERROR: hdhelper exe at C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\HDHelper.exe failed to install UWP app with xml

      Adobe.CC.XD

      C:\adobeTemp\ETR9816.tmp\2\SparklerApp\SparklerApp.appx

      3.1.12.2

      x64

      CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US

      adbxd:

       

       

      Microsoft.VCLibs.140.00

      14.0.24123.0

      x64

      CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US

      C:\adobeTemp\ETR9816.tmp\2\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx

       

       

      false

       

       

      with error code 1

      ERROR: Failed to install UWP Appx Package

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