Can't install XD in Creative Cloud app

[iloveyunjae]

I can't install XD in the Creative Cloud app help!!

This is what I got:

Exit Code: 191

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:3.1.12.2

FATAL: Error occurred in install of package (Name: UWPAssets Version: 3.1.12.2). Error code: '191'

ERROR: hdhelper exe at C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\HDHelper.exe failed to install UWP app with xml

Adobe.CC.XD

C:\adobeTemp\ETR9816.tmp\2\SparklerApp\SparklerApp.appx

3.1.12.2

x64

CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US

adbxd:

Microsoft.VCLibs.140.00

14.0.24123.0

x64

CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US

C:\adobeTemp\ETR9816.tmp\2\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx

false

with error code 1

ERROR: Failed to install UWP Appx Package

-------------------------------------------------------------------------------------

[Preran · Accepted solution]

Can you try the solution suggested by Jeff in this forum post https://forums.adobe.com/thread/2251549 ​and let us know if it helped?

Apologize for the delayed reply as I was on vacation.

Thanks,

Preran