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CC Market downloads

Participant ,
Jan 11, 2018 Jan 11, 2018

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I'm trying to download an item from the Adobe Creative Cloud Market (under Elements) but instead of downloading the systems directs me to the page where you can buy the CC service, although I'm a paying member. My CC ID is activated. What do I do wrong? Thanks for any help. Regards, Harald

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Adobe Employee ,
Jan 11, 2018 Jan 11, 2018

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Hi Harald,

Elements is not a part of Creative Cloud: Switch from Photoshop Elements to Creative Cloud Photography Plan

Regards,
Sahil

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Participant ,
Jan 11, 2018 Jan 11, 2018

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Hi Sahil,

I'm actually using the CC Photography plan paying the yearly fee. With "Elements" I meant this one "Elemente"

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Participant ,
Jan 11, 2018 Jan 11, 2018

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When trying to download an item i get this message:

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Community Expert ,
Jan 11, 2018 Jan 11, 2018

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Hi Harald

It's Assets in English

Your screen shot looks like you might not be logged on

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Participant ,
Jan 11, 2018 Jan 11, 2018

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To me it looks like I'm logged on:

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Community Expert ,
Jan 11, 2018 Jan 11, 2018

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Harald  wrote

To me it looks like I'm logged on:

Yes, I can see that on that tab.  I take it you are still having the issue? 

Does this page help?

Adobe Creative Cloud Market

Try Google with Adobe CC Market, and add the type of asset you are looking for as an extra search parameter. (brushes, icons, patterns etc.)

I keep coming back to thinking that your issue is to do with the country you are posting from. Can you tell us what that country is please?

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Participant ,
Jan 11, 2018 Jan 11, 2018

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I'm posting from Germany, where I live and work.

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Advocate ,
Jan 11, 2018 Jan 11, 2018

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I had a problem with my library and after I exhausted my options with Adobe's fixes I opted to go into my preferences and by hand delete the Creative Cloud preferences. That fixed my problem. My problem was within the library itself (the library error out and was not reading) but maybe similar?

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Participant ,
Jan 11, 2018 Jan 11, 2018

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I managed to download to items but they are not showed properly, looks like this:

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