Adobe Acrobat XI and Adobe Reader XI not displaying data

[Guest]

Our application generates PDFs and fills up the data .

When users are looking at the PDFs using Adobe Acrobat XI or Adobe Reader XI , they are not able to view the data .

But users are able to view the data when they open the PDF in Chrome or Windows Pane.

I would really appreciate if anyone can help us on this as its affecting out end users a lot.

Thanks,

Puspak

[Bernd Alheit]

May be that the application doesn't fill the data correct.

[Guest]

Thank you Alheit for your response.

Application filled the data correct as user can see the data when they open the PDF in chrome.

Its just not visible in Adobe Acrobat OR Reader

Thanks,

Pupak

[Guest]

We were able to see the data in Adobe Acrobat by saving the PDF as Achievable PDF(PDF/A).

Question: - what is that we are missing in our process so that data is not visible by default ?

Please help!!!

[Bernd Alheit]

We can't help without seeing one file.